Terri Whitehead

Dependable and customer-focused professional with more than 20 years of experience in business ownership, retail management, office administration, and customer service. Experienced in managing daily operations, leading teams, providing outstanding customer service, and maintaining organized, efficient workplaces. Strong communication, problem-solving, and multitasking abilities with a reputation for reliability and professionalism.

Owner/Director - Private Daycare

(2006)

• Own and operate a successful home daycare business.
• Manage all daily business operations, scheduling, budgeting, and recordkeeping.
• Provide a safe, nurturing, and educational environment for children.
• Maintain state licensing requirements and health and safety standards.
• Build strong relationships with families through dependable, quality care.

Part-Time Customer Experience Manager - Michaels

(2018-10)

• Supervise daily store operations and support team members.
• Deliver exceptional customer service and resolve customer concerns.
• Train and coach team members.
• Assist with merchandising, inventory control, and price changes.
• Pick, pack, and fulfill online customer orders.
• Perform opening and closing procedures.
• Balance cash drawers and maintain accurate cash handling.
• Support loss prevention and store safety initiatives.

Office Administration - Medical Offices & Hospitals

• Greet patients and visitors professionally.
• Answer multi-line phone systems and schedule appointments.
• Verify insurance information and appointments.
• Check patients in and out.
• Perform data entry, filing, and maintain confidential records.
• Order office supplies and maintain inventory.
• Provide administrative support in busy healthcare settings.