Terriana Singleton

Dynamic and results driven professional with over 10 years of experience in healthcare, sales, customer service, and hospitality management across Louisiana and Texas. Proven ability to build strong client relationships, drive revenue growth, and deliver exceptional customer experiences. Skilled in healthcare facilities and/or homes, front desk operations, business development, and team leadership.

Known for thriving in fast-paced environments, solving problems efficiently, and maintaining high service standards. Committed to exceeding goals and contributing to long-term business success.

Willing to relocate: Anywhere

Direct Service Worker (DSW) - Private Home & Personal Care - Lafayette, LA

(2025-07)

• Provided compassionate in-home care and support to clients while promoting comfort, safety, and independence.
• Assisted clients with activities of daily living, including bathing, dressing, grooming, toileting, and mobility.
• Prepared meals and assisted with feeding while following individual dietary needs and preferences.
• Performed light housekeeping, laundry, and organization to maintain a clean and safe home environment.
• Assisted with medication reminders and followed established care instructions.
• Accompanied clients to appointments, errands, and community activities when needed.
• Monitored clients for changes in behavior, condition, or daily functioning and promptly reported concerns to the appropriate supervisor or caregiver.
• Provided companionship and emotional support while encouraging social engagement and independence.
• Maintained accurate daily care notes and documented services provided.
• Followed individualized care plans, safety procedures, and confidentiality requirements.
• Communicated professionally with clients, families, caregivers, and healthcare team members.
• Maintained patience, empathy, reliability, and professionalism while providing personalized care.

Direct Service Worker (DSW) - All About Home Care - Houston, TX

(2022-03 - 2025-07)

• Provided one-on-one support to individuals with developmental, behavioral, and/or daily living needs.
• Assisted clients with personal care, hygiene, meals, and daily routines.
• Supported clients in developing communication, social, and independent living skills.
• Implemented individualized care and behavior support plans under supervision.
• Monitored client behavior and documented daily activities, progress, and concerns.
• Assisted with community outings, recreational activities, appointments, and social engagement.
• Maintained a safe, clean, and supportive environment for clients.
• Communicated effectively with families, caregivers, supervisors, and members of the care team.
• Completed required daily documentation, progress notes, and incident reports.
• Used patience, empathy, and positive reinforcement to encourage appropriate behaviors and independence.

Front Desk Receptionist - Holiday Inn - Houston, TX

(2017-01 - 2025-06)

Overseeing the daily operations of the front desk, ensuring exceptional guest experiences, and optimizing efficiency across all departments. Managing staff, maintaining service standards, and ensuring smooth coordination between front office, housekeeping, food & beverage, and other operational areas, working closely with my General Manager and AGM to achieve business goals and maximize profitability.

Customer Service Representative - Ramada Hotel & Conference Center - Lafayette, LA

(2014-08 - 2017-01)

Leading the sales team, developing strategic sales plans, and driving revenue growth for the company, building relationships with key clients and partners for long term business. Setting sales targets, analyzing market trends, and building relationships with key clients to ensure business success. The DOS works closely with upper management and other departments to align sales strategies with overall business objectives.

High School Diploma - Ovey Comeaux High School