Server, Waiters and Waitresses - The Egg Factory - Lakeland, FL
(2025-07 - 2026-02)
- Managed multiple tables efficiently, prioritizing tasks and maintaining order accuracy.
- Assisted kitchen staff in improving food delivery processes to minimize wait times. Supported training of new employees on menu items, service protocols, and cash handling procedures.
- Handled cash and credit card transactions with accuracy, closing checks and preparing end-of-day sales and tips reports
- Addressed concerns and complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Oversaw restaurant opening and closing procedures, including supply restocking and setup of side stations for efficient shift transitions.
DoorDash Delivery Driver - DoorDash - Lakeland, FL
(2024-05 - 2025-07)
- Achieved timely pickups and accurate deliveries from restaurants and stores through effective use of DoorDash Dasher app. Maintained high standards of order accuracy and freshness by verifying items before delivery.
- Assisted customers and support teams in resolving issues and providing updates. Recorded delivery details accurately while addressing discrepancies in real-time to improve accuracy.
- Analyzed route options and implemented best practices to ensure on-time delivery performance.
Nanny/Caregiver - Personal Employer - Lakeland, FL
(2022-07 - 2024-05)
- Provided care for children of all ages, from newborns to teenagers.
- Coordinated transportation for appointments and activities to support client needs. Communicated with parents about child development and well-being.
- Oversaw meal preparation and snack creation to accommodate children's dietary requirements. Guided children in successfully completing homework assignments and school projects. Upheld cleanliness standards throughout the household.
- Cultivated supportive environments to enhance children's emotional well-being and development.
- Utilized advanced computer skills to effectively juggle multiple tasks and projects.
Claims Representative - GEICO - Lakeland, FL
(2022-02 - 2022-08)
- Served as primary liaison for policyholders following accidents, gathering essential facts and reviewing policy contracts.
- Handled multiple calls while assisting with claims setup. Processed and adjudicated insurance claims accurately while adhering to company policies. Reduced claim resolution times through efficient documentation practices.
- Led collaborative efforts with adjusters and various professionals to conduct comprehensive claim evaluations and generate precise estimates. Oversaw detailed investigations into claim specifics to detect potential fraud or misrepresentation, thereby protecting company assets. Coordinated with legal counsel to manage intricate cases necessitating arbitration or litigation support.
Expo/Food Runner - Miller's Ale House - Lakeland, FL
(2019-11 - 2021-04)
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Monitored food presentation standards to maintain quality and consistency.
- Implemented efficient flow of communication and food orders between front-of-house and back-of-house teams.
- Trained new expeditors and food runners according to company policies and standards.
Coach - Miller's Ale House - Lakeland, FL
(2019-11 - 2021-04)
- Guided new employees and servers through onboarding processes to ensure effective integration into Miller's Ale House team.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server - Miller's Ale House - Lakeland, FL
(2019-11 - 2021-04)
- Anticipated guest needs to deliver outstanding customer service. Provided attentive service during busy periods, maintaining focus on detail and guest interaction. Boosted sales by effectively promoting and upselling food and beverage options to customers.
- Achieved a consistently clean and organized dining area, contributing to a positive guest experience. Executed side work effectively to support overall service operations.
- Processed cash transactions with precision, supporting accurate payment handling and order processing. Assisted in utilizing POS system for order placement, bill management, and complimentary item handling.
- Oversaw opening and closing procedures as shift lead, ensuring smooth transitions between shifts.
Assistant Store Manager - Winey Wench - Tampa, FL
(2019-05 - 2019-08)
- Rotated merchandise and displays to feature new products, implementing promotional events that increased foot traffic and boosted overall store revenue.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Oversaw recruitment, training, and onboarding processes for new staff associates. Coordinated employee shift schedules and managed inventory orders.
- Facilitated 'Painting with a Twist' sessions, guiding diverse groups in painting techniques for current painting project while serving wine and snacks pairings.
Cashier/feeder - Event scooters - Tennessee/Texas
(2019-04 - 2019-05)
- Assisted with event operations for scooters at two car shows in Texas and Tennessee. Loaded and unloaded scooters from trailers and semis.
- Cleaned, assembled, and transported scooters.
- Facilitated scooter rentals by explaining operation procedures and retrieving scooters when needed.
Cashier/Feeder - Vista Rentals - Plant City, FL
(2019-02 - 2019-03)
- Contributed to operations at Vista Rentals during Strawberry Festival events.
- Loaded and unloaded scooters, strollers, and wheelchairs from trailers and semis. Assisted in assembling and operating scooters. As well as set up and dismantled tents for events.
- Delivered scooters to customers, provided operational instructions, and retrieved scooters in case of breakdowns.
- Managed cashier duties, completed paperwork, and organized customer identification files.
Hostess/Cashier/Server - Bob Evans Restaurants - Sebring, FL
(2017-09 - 2019-01)
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, taking to-go orders, greeting guests warmly upon arrival and updating reservation logs
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Executed daily side work and consistently completed opening and closing tasks. Maintained organization and cleanliness of the front lobby during shifts.
- Provided attentive service across multiple tables in a fast-paced dining environment to optimize workflow and maintain high standards of guest experience.
- Bussed and reset tables to keep dining room and server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Server - Bob Evans Restaurants - Sebring, FL
(2017-09 - 2019-01)
- Provided attentive service across multiple tables in a fast-paced dining environment to optimize workflow and maintain high standards of guest experience.
- Bussed and reset tables to keep dining room and server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
