Terry Ajaguna

Experienced juvenile justice and operations professional with 13+ years of progressive leadership experience managing diverse teams in high-stakes environments. Proven expertise in staff development, crisis management, conflict resolution, and creating cultures of safety and accountability. Skilled in translating organizational goals into measurable team performance while maintaining composure and sound judgment under pressure.

Bilingual, dedicated to continuous improvement, and committed to fostering professional environments that drive both team excellence and positive client outcomes.

Juvenile Supervision Officer III-IV - Dallas County Juvenile Department - Dallas, TX

(2023-02 - 2025-02)

• Lead juvenile detention officers and supervise youth in 24-hour facility operations, ensuring safety, security, and adherence to institutional regulations
• Assume divisional supervisory responsibilities in absence of shift supervisor, maintaining operational continuity and staff accountability
• Provide individual and group counseling to youths, promoting personal awareness of responsibilities and alternative pathways
• Manage crisis situations with critical judgment and sound decision-making; assess safety threats and escalate appropriately to leadership
• Develop and evaluate residential programs in coordination with treatment teams, review progress, treatment plans, and educational development
• Train and evaluate staff; maintain records of time, attendance, behavior documentation, and incident reports

Resident Care Specialist Supervisor IV - Oklahoma Juvenile Affairs - Manitou, OK

(2014-07 - 2022-07)

• Managed facility security and health/safety compliance through systematic patrolling, searches, and inspections of grounds, living quarters, and work areas
• Monitored surveillance systems to observe resident and staff activities; responded promptly to incidents and maintained detailed logs of daily facility operations
• Coordinated with emergency responders during crisis situations; communicated clearly and maintained documentation of complex incidents
• Trained staff in evidence-based restraint techniques and behavioral intervention methods for managing both aggressive and non-aggressive behaviors
• Conducted resident counts, enforced institutional rules and regulations, and served on treatment teams to evaluate resident progress and treatment outcomes
• Resolved complex issues within agency programs; demonstrated ability to balance security protocols with therapeutic residential programming

Bachelor of Science - Business Administration and Management - Cameron University (2017) Lawton, OK