Terry De'fail Smith

Customer-focused IT Support professional with experience delivering customer service, inventory management, cash handling, and operational support in fast-paced environments. Knowledgeable in personal computers, Microsoft Office applications, email software, internet browsers, and peripheral devices while supporting daily business operations. Recognized for troubleshooting, communication, organization, and problem-solving skills with the ability to learn new technologies quickly, maintain accurate records, and provide dependable technical and customer support.

Demonstrates adaptability, a strong work ethic, and a commitment to delivering efficient technical assistance and exceptional customer experiences.

Catering Food and Beverage - Viva El Paso - El Paso, TX

(2021-09)

• Delivered responsive customer service while processing food and beverage orders in a fast-paced environment.
• Maintained accuracy while handling transactions, following operational procedures, and supporting daily team operations.
• Assisted customers with requests, resolved service issues, and maintained organized, efficient work areas.

Cashier / Cook / Associate - Wendy's - El Paso, TX

(2021-01 - 2021-08)

• Processed customer orders, operated cash registers, and handled payments while delivering quality customer service.
• Prepared food accurately, maintained cleanliness standards, and supported daily operational workflows.
• Assisted customers, followed company procedures, and completed assigned operational and support tasks.

Crew Member - McDonald's - El Paso, TX

(2015-12 - 2016-02)

• Prepared food according to company quality standards while maintaining clean workstations and equipment.
• Verified order accuracy, supported efficient production, and maintained organized work areas.
• Followed established procedures, collaborated with team members, and delivered reliable customer service.

Stocker - New York and Company - El Paso, TX

(2015-08 - 2015-10)

• Received, unpacked, sorted, and organized incoming merchandise while maintaining inventory accuracy.
• Tracked inventory, updated merchandise displays, and supported seasonal product changes.
• Maintained organized stock areas and assisted with product placement to support daily retail operations.

Tech Fundamentals - IT Support - NPower (2026-02 - 2026-06)

Electrician Assistant Certificate - Electrical - South Texas College (2016-01 - 2016-12)

High School Diploma / GED - Gary Job Corps — San Marcos, TX (2008-08 - 2010-06)