Senior IT Technician at Hampshire College (2022-09 – 2026-06)
- Resolved hardware and software issues for students, staff, and faculty in a Windows/Mac/Linux campus environment via phone, email, and in-person support.
- Supported, resolved, or re-routed approx. 50-100 Service-NOW tickets per week.
- Led deployment of a computer lab upgrade during spring break: imaged and installed 17 workstations using a custom Powershell script to copy and install software, decreasing setup time from weeks to days
- Helped create documentation for common ticket issues and other standard operating procedures for future reference and faster onboarding of new student workers.
- Utilized Microsoft Active Directory alongside custom-built tooling to manage users
- Resolved single sign-on issues with Google, Adobe, and more
- Assisted during major migration periods from an on-site directory to cloud-based Entra ID
- Worked with peers of varying skill levels to assist customers of varying technological literacy
Fullstack Developer Intern at Merch Solutions Inc (Acq. by Sendoso) (2021-05 – 2023-08)
- Built customer-facing dynamic commerce storefronts and an enterprise-facing management dashboard using Angular and TailwindCSS; Implemented REST APIs with NestJS to support product management and order-processing flows
- Collaborated within a 4-person Agile team; helped introduce a shared component library to standardize UI across products
