Thais Maria

Greetings! I'm Thais, and I am excited to introduce myself as a Collections Manager specializing in finance. With a keen eye for detail and a strong understanding of financial operations, I have built a successful career in managing collections and optimizing cash flow for organizations. Allow me to provide you with a glimpse into my professional journey and the skills I bring to the role.

The world of finance and collections is a dynamic and ever-evolving realm that requires expertise in managing accounts receivable, mitigating risks, and ensuring timely payments. I have a deep appreciation for the intricate nature of financial transactions and take pride in my ability to streamline collection processes while maintaining strong relationships with clients and stakeholders.

Throughout my career, I have gained extensive experience in collections management within diverse industries, ranging from auto loans and financial services like Real Estate. This exposure has equipped me with a comprehensive understanding of collection procedures, legal requirements, and industry regulations, enabling me to effectively navigate complex financial landscapes.

One of my core strengths lies in my analytical mindset and proficiency in utilizing financial software and tools. I excel in assessing creditworthiness, analyzing payment patterns, and implementing strategies to minimize delinquencies. By leveraging data-driven insights, I develop robust collection strategies that optimize cash flow, reduce bad debt, and improve overall financial performance.

I am well-versed in negotiation and conflict resolution, employing tact and diplomacy to handle challenging situations with clients. With a customer-centric approach, I strive to maintain positive relationships while also enforcing payment terms and resolving disputes in a fair and efficient manner. By employing effective communication skills, I ensure transparency and build trust, ultimately facilitating successful collection outcomes.

Furthermore, I am adept at developing and implementing collection policies and procedures. By staying up-to-date with industry best practices and regulatory guidelines, I design customized strategies that align with the organization's objectives and compliance requirements. I am also experienced in evaluating and selecting third-party collection agencies, ensuring seamless coordination and maximizing recovery efforts when necessary.

In addition to my technical skills, I possess a strong focus on continuous improvement. I actively seek opportunities to enhance collection processes, implement automation, and leverage technology to drive efficiency and accuracy. By embracing innovation, I strive to optimize workflows and provide real-time insights that support informed decision-making for the finance department and the organization as a whole.

As a Collections Manager in the finance industry, I prioritize professionalism, integrity, and confidentiality. I understand the sensitive nature of financial matters and handle all information with the utmost care and discretion. I am committed to maintaining compliance with data protection regulations and upholding ethical standards in all aspects of my work.

In summary, my journey as a Collections Manager in finance has been shaped by a strong understanding of financial operations, a commitment to optimizing cash flow, and a focus on building collaborative relationships. I am dedicated to employing my expertise to drive results, minimize financial risk, and support the financial health of the organization. It would be my pleasure to contribute my skills and experience to an organization that values excellence in collections management and financial stewardship.

Oversaw and enforced the collection efforts of approximately $800,000 monthly in accounts receivable balances for roughly 1,000 different clients in $100 million worth of loans.

• Planned, evaluated, implemented, and continuously improved all aspects of credit and collection functions and processes.
• Negotiated and enforced collections to expedite the clearance on delinquent accounts.
• Assisted company-wide accounting and reporting functions for two subsidiaries.
• Handled diverse Accounts Payable/Receivable and expense control procedures including bank account reconciliation, finance charges, billings, invoicing, and preparation of daily bank deposits.
• Collaborated extensively with CFO, providing careful assistance with periodic corporate filling and monthly report for investors.
• Researched account transactions, demonstrating intense ability to recognize and resolve discrepancies.
• Composed and sent all office related correspondence to clients and vendors.
• Supervised, trained, oversaw and resolved issues with lower level or part-time staff.
• Used greater judgment and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations.
• Created, maintained and followed up calendars for clients, vendors and supervisors.
• Answered phones in a professional manner providing answers when possible and transferring calls or taking messages when needed.
• Set up meetings and appointments with customers or partners.
• Entered customer and client information into computer system for easy reference.
• Greeted guests in the office and directed them appropriately.
• Placed orders for necessary office items.
• Provided support for other departments as needed.
• Consulted with customers to resolve complaints.
• Provided help and advice to customers using the organization’s products and services.
• Supported other departments as requested.

Additional Responsibilities

• Recruited, selected, trained, assigned, scheduled, coached, counseled, and disciplined employees.
• Communicated job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Contributed operations information and recommendations to strategic plans and reviews; prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identified trends.
• Forecasted requirements; prepared an annual budget; scheduled expenditures; analyzed variances; initiating corrective actions.
• Developed operations systems by determining product handling and storage requirements; developed, implemented, enforced, and evaluated policies and procedures; developed processes for receiving product, equipment utilization, inventory management, and shipping.
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees.
• Ran a safe, injury/accident-free workplace.
• Established contracts and pricing and ensured proper maintenance and served as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies.
• Managed relationships with key operations vendors.
• Tracked vendor pricing, rebates, and service levels.
• Worked closely with Holding CEO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Traveled to vendors, customers, and events as needed.

2008 – 2009 EAE BUSSINESS SCHOOL - Universitat Politècnica de Catalunya - Master in Corporate Communications

2002 – 2007 UNIVERSIDAD MONTEAVILA - Caracas, Venezuela - Bachelor in Communications Caracas, Venezuela