Volunteer Camp Host at California State Parks & Recreation (2025-10 – 2026-01)
Assisted with campground operations and guest support including reservations, check-in procedures, and facility maintenance.
- Assisted with reservations by providing information for first-come-first-served sites during the off-peak season
- Welcomed and provided guidance by greeting campers, answering questions, and helping with check-in procedures
- Maintained campground facilities ensuring picnic tables, fire rings, restrooms, and drinking water spigots are clean and functional
- Ensured campers followed park rules, such as campsite occupancy limits, fire safety, and keeping pets leashed
- Managed firewood availability and sales while advising campers of local conditions, especially during snow or wet weather
Activities Director for Santa Barbara & Soledad Canyon, CA at Thousand Trails Rancho Oso and Soledad Canyon RV Resorts (2024-04 – 2025-06)
Oversaw comprehensive event management including venue setup, catering coordination, audiovisual needs, and attendee accommodations for over 100 annual events.
- Spearheaded over 100 events annually, resulting in a 30% increase in guest participation and satisfaction
- Processed invoices, receipts, and post event reports within required timelines
- Orchestrated a budget of $70k, reducing costs by 15% in 30 days, while maintaining high-quality programming between 2024 to 2025
- Served as the on‑site point of contact for internal teams and outside vendors, including A/V, rentals, entertainment, and specialty services
- Collaborated with a team of 4 staff members, improving team productivity by 20% through targeted training and development initiatives
- Implemented feedback mechanisms that increased guest satisfaction scores by 25%
- Authored and designed a complete and comprehensive leadership training program, focusing on teambuilding, conflict resolution, and effective communication for all activities supervisors
- Streamlined administrative processes by implementing organized filing and network systems, resulting in a 20% improvement in document retrieval times
- Managed confidential event documentation and electronic records with discretion, utilizing Microsoft Office tools to enhance workflow efficiency within 2 months
- Coordinated travel arrangements for entertainment and vendors, while managing sensitive information with the utmost discretion
Work Camper Resort Manager at Glen Echo Resort (2023-10 – 2024-04)
Ensured seamless day-to-day resort activities with reservations, group events, check-in and check-out procedures while implementing revenue and operational improvements.
- Ensured seamless and efficient day-to-day resort activities, with reservations, group reservations, group events, check-in and check-out procedures, resulting in a 20% improvement in operational efficiency
- Implemented measures resulting in a 15% reduction in expenses due to inaccurate reconciliation with store merchandise and purchasing
- Fostered a collaborative and high-performance work environment, which increased staff productivity by 25% and reduced turnover by 10%
- Initiated training programs to elevate staff performance and uphold the resort's standards of excellence, leading to a 30% improvement in guest service ratings
- Developed and implemented innovative guest experience initiatives, such as themed events and personalized services, resulting in a 20% increase in positive online reviews
- Analyzed guest feedback and market trends to continuously refine service offerings and exceed guest expectations, leading to a 15% increase in repeat guest bookings
- Formulated and executed revenue management strategies, including targeted promotions, resulting in a 12% increase in overall resort revenue
- Identified new business opportunities to drive revenue growth, leading to a 10% increase in new guest acquisitions
- Established and nurtured key partnerships with local businesses and attractions to enhance the resort's offerings, resulting in a 15% increase in guest participation in local activities
- Negotiated yearly vendor contracts and agreements to bring exclusive experiences to resort guests, increasing yearly guest commitments by an additional 18%
Admission Advisor (Remote Position) - Sales at Thrive DX (formerly Hacker USA) (2021-08 – 2023-09)
Guided prospective students through the admissions process using CRM systems and conducted virtual information sessions.
- Successfully guided prospective students through the admissions process, resulting in a 15% increase in enrollment rates
- Utilized CRM systems remotely to track and manage leads, improving follow-up efficiency by 20%
- Developed, wrote and designed, as well as conducted virtual information sessions, curriculum material and one-on-one consultations, enhancing prospective student engagement by 10%
Work Camper/Host Guest Services-Reservations/On-Site Workcamper at Spanish Trail RV Resort (2019-09 – 2020-02)
Managed sales and reservations via multiple channels while performing front desk duties and administrative responsibilities.
- Managed sales and reservations via phone, internet, and email, increasing booking efficiency by 20% through streamlined processes
- Assisted guests with site specifications according to size, additional vehicles, and people, improving guest satisfaction by 15%
- Utilized CVUE Reservations and Excel documents for group bookings, enhanced accuracy and reduced booking errors by 10%
- Performed front desk duties, administrative responsibilities, and janitorial tasks throughout the resort, contributing to a 10% improvement in overall guest experience
Work Camper/Guest Services-Reservations/On-Site Workcamper at Sun Communities, Canyonlands RV Resort & Campground (2019-02 – 2019-08)
Managed sales and reservations via multiple channels while performing front desk duties and administrative responsibilities.
- Managed sales and reservations via phone, internet, and email, increasing booking efficiency by 10% through streamlined processes
- Assisted guests with site specifications according to size, additional vehicles, and people, improving guest satisfaction by 75%
- Utilized CVUE Reservations and Excel documents for group bookings, enhancing accuracy and reducing booking errors by 300%
- Performed front desk duties, administrative responsibilities, and janitorial tasks throughout the resort, contributing to a 32% improvement in overall guest experience
Regional Director of Admissions (Remote Position) at High School Education Coach (HSEC) (2009-02 – 2019-11)
Collaborated with admissions teams through targeted outreach, enrollment data analysis, and CRM management to increase regional enrollment and conversion rates.
- Collaborated with 5 teams of admissions advisors, through targeted outreach sales & marketing engagement strategies
- Increasing awareness through high school presentations, increasing regional enrollment by 25% per year
- Analyzed enrollment data to identify trends and opportunities, utilizing digital and social media and targeted emails resulting in a 15% increase in conversion rates between all 5 teams
- Utilized CRM systems to track and manage leads, improving follow-up efficiency by 20%
- Authored and designed virtual information sessions, curriculum material and one-on-one consultations, enhancing prospective student engagement by 22%
- Successfully guided prospective students through the admissions process, resulting in a 13% increase in enrollment rates
- Implemented training programs for new advisors, improving team performance and consistency by 37%
Entertainment Character and Dixieland Banjo Musician at Disneyland (1982-09 – 1993-11)
Served in a dual role as a live entertainer, character actor, and Dixieland banjo musician with mentorship from Disney executives.
- Served in a dual role that blended hands-on mentorship with Disney executives and creative performance as a live entertainer, character actor, and Dixieland banjo musician
- Developed deep knowledge of guest engagement, brand storytelling, and entertainment production while contributing to some of the park's most beloved performances and experiences
- Disney Magic Award for exceptional guest engagement and commitment to performance excellence
- Character Performer of the Year nominee for consistent professionalism and creativity in portraying beloved characters
- Backstage Excellence Commendation for contributions to entertainment programming and mentorship
