Office Manager/Billing Specialist at Ples Kujawa MD (2011-10 – Present)
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Resolved discrepancies between customers' remittances and invoices received.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Reconciled daily cash receipts with total deposits on bank statement.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Worked closely with patients to discuss payment arrangements when needed.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Investigated and resolved issues to maintain billing accuracy.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Completed billing audits in identified timeframes to report and investigate findings.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Legal Assistant at Hill and Little LLC (2025-07 – Present)
- Assisted attorneys in preparing legal documents and correspondence efficiently.
- Organized client meetings and maintained schedules for attorneys effectively.
- Communicated with clients to gather information and provide updates on cases.
- Supported billing processes by tracking time spent on client matters accurately.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Handled telephone calls, meeting plans and conference organization requirements.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Participated in client interviews, observed questioning process and documented information.
Medical Records Specialist at Therapy Central (2008-09 – 2011-05)
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Identified discrepancies between paper and electronic records.
- Conducted quality assurance audits of medical records for compliance with state regulations.
- Performed data entry into electronic health record systems.
- Processed requests for copies of patient medical files within designated timeframes.
- Adhered to HIPAA guidelines when handling protected health information.
- Provided training on the use of electronic health record systems to staff members.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Set up patient charts and documented information in various company software.
- Scanned and validated medical records for upload.
- Kept department clean, organized and professional.
