Therese Cody-Jones

I am a detail-oriented professional with extensive experience in the financial services and banking sectors, specializing in quality assurance, claims processing, and account management.

Office Administrator at Mount Vernon A.M.E. Church (2022-02 – 2024-11)

• Provide high-level administrative support, including scheduling, correspondence, report preparation, and calendar management.
• Manage relationships with vendors and service providers.
• Develop and implement new administrative procedures to improve workflow efficiency.

Collection Specialist at Discover Financial Services (2017-01 – 2020-02)

• Managed payment retention for accounts 30 to 60 days past due.
• Set up payment programs to assist customers with bringing their accounts current.

Probate Specialist at Discover Financial Services (2017-01 – 2020-02)

• Assisted customers' representatives in the process of closing credit cards due to death.
• Collected customer estate information for payment of balances owed.
• Updated credit bureaus for borrowers and authorized users.

Escrow Administration – Insurance Claims at JPMorgan Chase Bank, N.A. (2003-03 – 2015-12)

• Monitored and prepared insurance claims for customers with damaged properties.
• Audited all outbound claims prior to disbursement of funds to contractors and customers.

Foreclosure Department – Quality Specialist I at JPMorgan Chase Bank, N.A. (formerly Bank One, N.A.) (1995-01 – 2001-05)

• Audited completed foreclosure documents for quality assurance.
• Prepared and executed multiple types of foreclosure documents.

Real Estate Coursework – Hondros College (2000-01 – 2001-01)

Liberal Arts Coursework – Franklin University (2013-01 – 2015-08)

Notary Certification – Ohio Notary Association (1998-01 – 2014-01)