Human Resources & Talent Coordinator at Home Instead Senior Care (2023-10 – Present)
Manage recruiting and human resources functions for a team of more than 110 caregivers serving clients throughout Southern Oregon.
- Recruit, interview, hire, and onboard caregivers while ensuring all hiring requirements are completed accurately and on time.
- Maintain employee records and ensure compliance with company policies and state regulations.
- Serve as the primary HR contact for more than 110 caregivers, managing employee relations matters including attendance concerns, performance issues, performance improvement plans (PIPs), written warnings, corrective actions, investigations, and employment separations while collaborating with the Director as needed.
- Create and update policies, standard operating procedures, and training materials to improve consistency across the organization.
- Coordinate orientation, required training, and compliance tracking for new and current employees.
- Review hiring and staffing data to identify trends and recommend improvements.
- Partner with scheduling and operations to meet staffing needs and improve caregiver retention.
- Plan employee recognition activities and support a positive workplace culture.
- Grew the caregiver workforce by more than 100% through stronger recruitment practices, improved onboarding, and caregiver engagement efforts that helped improve retention and workforce stability.
- Introduced digital onboarding and standardized procedures that reduced paperwork and improved efficiency.
- Wrote and implemented HR and operational SOPs that are used for training and daily operations.
- Developed caregiver engagement initiatives, recognition programs, and communication strategies that helped improve employee experience and retention.
Lead Technician & Operations Coordinator at Bear Creek Surgery (2013-03 – 2023-06)
Supported physicians and staff by coordinating both clinical and administrative operations in a busy surgical practice.
- Managed scheduling, patient records, insurance authorizations, inventory, and daily office operations.
- Maintained accurate medical documentation while ensuring compliance with healthcare regulations.
- Trained new employees and developed procedures that improved workflow throughout the practice.
- Worked closely with providers to solve operational issues and improve patient care.
- Assisted with the planning and launch of the practice's hyperbaric medicine program.
Director of Recruitment, Marketing & Admissions at Loma Linda University (2001-09 – 2004-03)
Managed recruitment and admissions operations while overseeing daily department activities and supporting enrollment goals.
- Developed and coordinated recruitment strategies to attract prospective students and strengthen relationships with schools and community organizations.
- Interviewed prospective students, reviewed applicants, and presented recommendations to the admissions committee for consideration.
- Built strong relationships with students, community partners, and internal teams to support recruitment and enrollment efforts.
- Provided training, guidance, and ongoing support to staff to improve department performance.
- Improved admissions processes to create a more organized and positive experience for prospective students.
- Prepared reports, tracked enrollment trends, and partnered with leadership to identify opportunities for improvement.
