Thomas Bates

I am a 7-year Chicago resident and graduate of Columbia College Chicago. I have 6 years of experience in retail and 4 years in food service, which bestowed upon me strong competence in communication, teamwork, scheduling, punctuality, and organization. It also empowered me to become adept at customer service skills. I have been grateful for the ability to hone in this expertise and apply it in every facet of my life, especially professional.

MAY 2021 - PRESENT

Self-employed - Booking/event planning

• Book solo and full band tours throughout the U.S. under the alias Tommy Goodroad
• Coordinate with music venues and performers throughout the country to build show bills and ensure smooth run of show
• Promote events (social media, physical flyers, word of mouth)
• Provide hospitality and booking assistance for other musical acts in Chicago and Minneapolis

NOVEMBER 2019 - MAY 2023

Red Wing Shoe Co. - Sales Associate

• Display extensive knowledge of products in order to provide customers with confidence in buying, develop sales techniques
• Provide quality customer service (run customers through substantial fitting process, run cash register)
• Complete inventory orders and replenishment based on what sells well and what new products become available
• Maintain store (sweep, mop, vacuum, dust, sustain inventory so that the floor and backroom are properly stocked)

OCTOBER 2018 - JULY 2019

Buffalo Exchange - Cashier

• Communicate and work in harmony with team members in a fast-paced environment 
• Assist clothing buyers
• Provide quality customer service (help customers, run cash register, run fitting rooms)

SEPTEMBER 2014 - AUGUST 2018

Dairy Queen - Manager

• Schedule shifts
• Communicate and handle any and all customer issues in a fast-paced environment
• Count all cash registers at the beginning and end of shift
• Assign responsibilities to ensure an optimal and trouble-free workplace

AUGUST 2017 - MAY 2020

Columbia College Chicago - Bachelor’s Degree in Music Composition