General Manager Voila Cafe
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Built and launched a restaurant from the ground up, recruiting, onboarding, and training a new team for a French sandwich concept. Oversaw daily operations in a fast-paced environment, ensuring smooth service, consistent quality standards, and a high level of guest satisfaction. Managed scheduling, conflict resolution, inventory, ordering, food and labor costs, and team performance to support efficient and profitable operations.
Implemented structured systems to improve consistency, communication, and accountability across the team.
French culinary standards and traditions to U.S. market expectations while maintaining the authenticity and identity of the concept. This experience strengthened my leadership, problem-solving, operational, and interpersonal skills while working with a diverse, multicultural team.
Restaurant Manager at Voila Cafe (2026-04 – 2026-08)
Built and launched a restaurant from the ground up, recruiting, onboarding, and training a new team for a French sandwich concept. Oversaw daily operations in a fast-paced environment, ensuring smooth service, consistent quality standards, and a high level of guest satisfaction. Managed scheduling, conflict resolution, inventory, ordering, food and labor costs, and team performance to support efficient and profitable operations.
Implemented structured systems to improve consistency, communication, and accountability across the team.
French culinary standards and traditions to U.S. market expectations while maintaining the authenticity and identity of the concept. This experience strengthened my leadership, problem-solving, operational, and interpersonal skills while working with a diverse, multicultural team.
Assistant Restaurant Manager at Sweet Paris Crêperie & Café (2023-07 – 2026-04)
Oversaw daily restaurant operations, ensuring smooth service flow, consistent quality standards, and a high level of guest satisfaction in a fast-paced environment. Managed scheduling, conflict resolution, onboarding, and employee training while fostering a positive, efficient, and multicultural workplace. Managed inventory, placed orders, and monitored food and labor costs to maintain operational efficiency and profitability.
Implemented organized systems and processes to improve consistency, communication, and team accountability.
French culinary standards and traditions to U.S. market expectations while maintaining the authenticity and identity of the concept in a fast paced multicultural environment.
Cashier at La Boulangerie (2022-12 – 2023-07)
Managed cashier duties with accuracy and a strong customer-service focus, building positive relationships with a diverse U.S. clientele. Prepared traditional French bread and baked goods while maintaining high standards of quality, authenticity, and consistency in daily production. Gained hands-on experience in key aspects of operating a small business in the U.S., including inventory management, customer service, and workflow organization.
Developed strong communication, cultural awareness, and adaptability while gaining valuable experience in the American workplace.
Truck Driver at Morgan Services (2019-04 – 2022-12)
Completed multiple deliveries each day, requiring strong organizational skills, precise time management, and the ability to adapt quickly to changing routes and priorities. Developed strong logistics skills by coordinating delivery schedules, optimizing routes, and ensuring efficient loading and unloading of goods. Operated large commercial vehicles in dense, high-traffic urban areas, including challenging downtown environments, while maintaining high safety standards and composure under pressure.
Demonstrated strong problem-solving skills when navigating road restrictions, traffic congestion, and tight delivery windows. Maintained accurate delivery records, ensured customer satisfaction, and consistently exceeded company standards for reliability and punctuality.
Store Manager at DCP Game (2014-07 – 2018-07)
Managed a franchised Gamecash store, part of a network of approximately 50 stores. In 2015, increased store sales by 30% through effective inventory management, product sourcing, and customer-focused initiatives. Managed a just-in-time inventory system for new products while buying and selling second-hand video games and mobile phones, which generated higher profit margins than new products.
Performed mobile phone repairs, including screen and battery replacements, and managed the display and promotion of second-hand products to maximize visibility and sales. Oversaw customer service to ensure a positive experience and strong customer relationships, while implementing a customer loyalty program to encourage repeat business and improve customer retention.
Manager mechanical work, car bodywork and car selling at Garage Choix (2011-04 – 2014-07)
After selling my multimedia store, I joined the family business, where we launched a new auto body repair service. I was responsible for developing relationships and negotiating contracts with insurance companies to generate a steady flow of customers. I also managed a team of employees, prepared invoices and estimates using the Darva bodywork estimating system, negotiated raw material purchases, and managed the buying and selling of new and used vehicles.
Owner multimedia Stores at TC Concept (2007-07 – 2011-04)
After two years as an apprentice and one year as a manager, I acquired the store where I had worked. One year later, I opened a second location in Vire. I then transformed the business into an independent franchise under the national Gamecash brand. I managed a team of two employees and was responsible for the day-to-day operations, business management, and accounting of both stores.
Store Manager at Logiciel Land (2006-07 – 2007-06)
Managed the store's day-to-day operations, including a 'just-in-time' inventory management system for new products. Bought and sold second-hand products to and from customers, generating higher profit margins than new products. Managed the display and promotion of second-hand products to maximize sales and visibility.
Oversaw customer service, ensuring a positive customer experience and building strong customer relationships, while implementing a customer loyalty program to encourage repeat business and improve customer retention.
Store Associate at Logiciel Land (2004-09 – 2006-06)
Completed an apprenticeship with a weekly schedule of hands-on experience in the store while maintaining ny college coursework. Advised customers on available products, provided personalized service, and assisted the manager with creating attractive and effective product displays.
High School Diploma in Business – AIFCC (2004-09 – 2006-06)
BEP in Vente action marchande – Lycée professionnel Jeanne d'Arc (2002-09 – 2004-06)
