Thomas Ciarcia

Dedicated, dependable and accomplished IT Technician with 15+ years of experience in IT operations including installation of hardware and software, desktop support, network configurations, new rollouts and technology upgrades. Seeking a collaborative environment in which I can use my experience.

Service Desk Engineer - Kelser Corporation - Glastonbury, CT

(2026-01 - 2026-07)

Performed Technical duties full time for the company's client Hoffman Auto Group where I would provide customer assistance on weekly visits to Hoffman locations which included East Hartford, Avon and Waterbury, CT

• Imaged computers for new employees and existing employees that needed updated Hardware
• Upgraded and configured software as needed
• Worked with unique applications such as Dealertrack and BMW ISPA programs to satisfy customer needs
• Worked with IOS platforms Ipad's and Iphone's to configure them for customer needs using Jamf
• Extensive work with Lan networks in the field for supporting customer and co-worker requests
• Utilized the RMM (ITCONNECT247) tool for remote support, device security and software updates
• Utilized applications such as Connectwise and IT GLUE in updating tickets and providing documentation

Deskside Support Analyst - BELL TECHLOGIX - Indianapolis, Indiana

(2021-03 - 2025-11)

Provided IT support and assistance to Eversource employees in Connecticut and Western Massachusetts as a subcontractor for Eversource.

• Provided and assisted the company's Tech Café which is a walkup center for employees having IT issues
• Configure and install software applications
• Served as project manager in supporting roles. Project managed end user move projects to move employees to their new cubicles where I collaborated with managers, developed a team of colleagues, and produced project itineraries for the team and managers for projects from start to finish
• Produced technical knowledge articles were based upon rules and step by step procedures for colleagues
• Conducted computer refresh classrooms mentoring end users toward upgrading them to new laptops

Bachelor of Arts - Communication - CENTRAL CONNECTICUT STATE UNIVERSITY

NEW HORIZONS – MODERN IT TRAINING SOLUTIONS