AGENCY OWNER at ALLSTATE FUSSNER INSURANCE AGENCY (2020-07 – 2025-04)
Owned and operated Allstate insurance agency managing customer policies and claims.
- Administer calls and respond to policy inquiries
- Interpret policy types and features to determine appropriate customer coverage
- Assess claims history to determine eligibility of customers
- Customize insurance policies and coverages to suit individual and family needs
AGENT at COUNTRY FINANCIAL (2019-06 – Present)
Insurance agent responsible for sales, customer interviews, policy customization, and commercial partnerships.
- Achieve and exceed company mandated target sales quota
- Interview prospective customers to assess coverage needs for auto, home, life or commercial property
- Coordinate multiple needs of customers to identify cross-selling opportunities
- Interpret policy types and features to determine appropriate customer coverage
- Assess claims history to determine eligibility of customers
- Customize insurance policies and coverages to suit individual and family needs
- Inspect properties to calculate insurance coverage and risks
- Collaborate with commercial representatives to ensure appropriate coverage for a variety of businesses
- Resolve potential issues with underwriting personnel to ensure policy application is approved
- Accumulate, compile and verify personal data needed to process policy applications
- Monitor and project ongoing needs and changes of customers to implement or update policies or coverage
- Procure customers thru reputable risk selection
PRODUCER at STEVEN MISURACA ALLSTATE AGENCY (2017-02 – 2019-06)
Insurance producer responsible for quoting, sales, and customer service.
- Acquire knowledge of insurance law, multiple types of policies and included coverages
- Quote potential customers for needed coverage including home and auto policies
- Secure applications to ensure coverage is in effect for customer timeline
- Preserve communication with prospective customers to answer questions and complete sale of policies
- Support agent and staff in providing quality customer service to increase referrals and retain current customers
- Promote and market products of company and individual agency
- Administer calls and respond to policy inquiries
OWNER AND DIRECTOR at GREAT PLAINS COLLEGIATE INLINE HOCKEY LEAGUE (2007-08 – 2022-08)
Founded and managed collegiate inline hockey league across multiple states with national tournament oversight.
- Recruit numerous university hockey teams in the states of Missouri, Illinois, Iowa, Kansas, Kentucky, Tennessee and Colorado
- Maintain membership of 18 university hockey teams in 5 separate competitive divisions of play
- Advise National Collegiate Roller Hockey Association (NCRHA) on rules, regulations, schedules and locations necessary to govern 7 leagues nationwide
- Supervise admissions and league operations for NCRHA national tournament
- Coordinate necessary insurance coverage with USA Collegiate Inline Hockey
- Calculate league fees and employee salaries and invoice and collect from member universities
- Verify necessary certifications, eligibility and insurance coverage of players and referees
- Market and promote league to potential high school and college players and universities
GENERAL MANAGER at MIDWEST SPORT HOCKEY (1994-04 – 2019-04)
Managed sports facility operations including scheduling, coaching, financial management, and staff supervision.
- Correlate all schedules to ensure rink availability for 80 adult, 18 college and 10 high school team leagues
- Coach and conduct youth learn to play training league and summer camps
- Draft various college and high school lacrosse teams and roller derby teams in order to increase revenue
- Invoice and collect all revenue from educational institutions and individual teams equal to $350,000 annually
- Generate monthly profit and loss reports
- Manage, assemble and preserve all client information
- Train, evaluate and schedule all employees
- Negotiate facility use fees and employee salaries
- Audit concession revenue to verify product inventory
- Balance daily income and expense receipts
