Thomas Hernandez

Detail-oriented Bachelor of Science graduate with a strong background in customer service, clear communication, and high-volume store operations. Proven ability to excel in fast-paced retail environments through efficient cash handling, active customer engagement, teamwork, and task prioritizing. Dedicated to maintaining high store standards, driving positive customer experience, and ensuring customer satisfaction.

Food Service Team Member (2020-06 – 2021-09)

• Delivered fast, friendly, and accurate customer service in a high-volume, dynamic environment.
• Handled cash transactions efficiently, operated POS systems accurately, and balanced registers at end of shifts.
• Collaborated closely with team members to restock inventory, keep display units clean, and maintain store readiness.
• Resolved customer inquiries and special requests promptly to ensure a high-quality guest experience.

Community Services Intern at Meals on Wheels (2025-08 – 2025-12)

• Maintained strict daily scheduled deliveries and built positive ongoing relationships with community members.
• Communicated concerns and feedback promptly, ensuring customer satisfaction and reliable service.
• Demonstrated high organization, accountability, and teamwork while managing client routes.

B.S. in Criminology and Criminal Justice – California State University, Long Beach (2025-12)