Chief Operating Officer at Triton Technical, LLC (2022-04 – 2026-03)
$20-25M revenue, 100 Employees, US/UK/EU operations. Partnered with CEO and ownership to reset core values, culture, leadership accountabilities, and organizational structure; served as executive coach and operational counterweight during multi-year transformation.
- Leading organizational redesign that reduced CEO direct reports from 13 to a scalable leadership structure with clear managerial ownership.
- Designed and implemented Triton's first company-wide compensation strategy, aligned to roles, performance reviews, and market benchmarks ensuring the global workforce as a priority.
- Introduced and institutionalized annual performance reviews with quarterly check-ins, creating consistency, transparency, and leadership accountability.
- Implemented Operational Management Models (EOS) across leadership teams, establishing operational rhythms and issue resolution processes that surfaced and resolved ~100 cross-functional issues impacting morale, delivery, and execution.
- Sponsored and led ERP selection, implementations, and design aligning stakeholders and transforming operational workflows.
- Established the organization's first formal goals, objectives, and revenue reporting cadence in 20+ years, replacing informal decision-making with measurable accountability and clear strategic direction.
Director of Business Services at Kent School District (2019-07 – 2022-03)
$500M budget, 4,200 Employees, 25,000 Students.
- Leadership – Introduced and implemented systems that encouraged a culture of process improvement in all aspects of the services provided and projects implemented. Enhancements to critical business functions, audit management, customer support through enhanced guidance documents, and technology integration.
- Financial Reporting & Development – Key team member supporting state financial reporting, capital planning, fund management, as well as developing long term supported systems that will ensure ongoing and consistent access to records.
- Key Projects – Implemented Paperless Procurement reducing the cost and time to generate purchase orders by nearly 70%. Developed a new internal system for managing the districts facility use process ensuring that bills could be generated, status could be tracked, ensured the collection of nearly $300,000 of past due billing within a 2-month time frame.
Director of IT Operations & Support Services at Kent School District (2014-11 – 2019-07)
$35M+ IT Ops Budget, 4,200 Employees, 25,000 Students.
- Budget & Finance – E-rate management with the potential saving of over a million dollars in access layer refresh technologies, development of spend plans and automated reporting tools for the IT department, and successful management of budgets totaling of over four million dollars ensuring well planned spending and effective use of budgets during the year.
- Team Development – Mentoring and hiring of team members, developing teams and reducing staff turnover by 25%.
- Service Levels – Significantly reduced the teams time to resolution to 5-year record lows, development of new strategies and procedures for success in service delivery and management and increased overall relationship with internal teams and external stakeholders.
- Leadership – Shifting the team culture to one of empathetic service, true partnership, respect, and a renewed commitment to excellence. Providing consistent focus and vision for the team and operations that has ensured more stable services.
Manager of Global Services at Triton Technical, LLC (2013-12 – 2014-10)
- Leadership – Developed a strategic plan to enhance global services incorporating new procedures, hiring of new staff, clearly defined success criteria, and the development of key metrics demonstrating success to staff and the executive team.
- Change Agent – Reduced the average time to issue resolution by over 50%, and total aged client issues (30 Days) by 70%. This was accomplished through defining success for the organization, providing direction to staff through training and outlining procedures, and through implementing process improvement methods.
- Client Relations – Developed and presented the first Manage Service Provider (MSP) agreement to a key client, which provided both organizations with clearly defined expectations, enhanced service, and increased revenues of nearly 250K.
Director of Customer Service & Operations/Regulatory Compliance at Blood Bank Computer Systems, Inc. (2007-03 – 2013-04)
- Executive Leadership – Established and implemented corporate objectives for Technology, Customer Service/Implementation, Quality Assurance, Human Resources, Documentation, and Software Testing. Successfully managed local and remote staff, including cross functional management teams, through periods of corporate transition.
- Customer Service & Device – Successfully centralized customer support and product implementation, while increasing client training, services and communication. Delivered technical software solutions to clients with a wide range of resources and support requirements while increasing customer satisfaction each year. Successfully submitting 510K medical device pre-market approval allowing for future development of robust solutions.
- Operational Effectiveness - Developed and managed budget execution, P&L, reporting & evaluation at the operational and executive levels. Implemented reductions in operational costs with increased efficiency each year with a specific focus on resource management, reduced turnover, formalized budget review, and vendor negotiations.
Director of Technical Operations/Applications Services at Kent School District (2002-03 – 2007-03)
- Leadership & Budget Management – Directed and managed over 30 staff members including contract employees, a 3-million-dollar annual operating budget, as well as the strategic direction of the services department and the core infrastructure, application, and desktop technologies.
- Customer Service - Reduced the time of issue resolutions from 30 days to under 48hrs within one year while reducing staff by 50%. Supported over 4,000 staff and 26,000 students.
Corporate IS Manager/General Manager at Fisher Mills Inc. (1995-03 – 2001-10)
