Founder & Principal Consultant - Coolidge Street - Tampa, FL
(2026-01)
Coolidge Street provides technical orchestration and program management consulting across IT infrastructure, system integrations, and large-scale technology transformations. We act as the driving force between executive strategy and ground-level execution, ensuring complex network migrations and MSP integrations cross the finish line without stalling.
- Led full-scale network modernization across 43 locations — replacing ISP circuits, deploying FortiGate firewalls, UniFi switching and wireless infrastructure, and cutting over Zoom Phone/UCaaS at each site simultaneously.
- Managed a 350-device iPhone replacement and eSIM deployment program across multiple markets, coordinating T-Mobile carrier porting, Apple Business Manager enrollment, and Microsoft Intune MDM at scale.
- Designed and implemented an end-to-end hardware procurement and fulfillment automation system using Asana, Airtable, Zapier, and TrackingMore — eliminating manual coordination and providing real-time shipment visibility across the organization.
- Supporting $5M in annual savings initiatives at a global pharmaceutical company, including a SASE platform migration (Fortinet/ZScaler replacement) and a 500+ circuit DIA replacement program across US locations.
- Established executive reporting, portfolio governance, vendor accountability frameworks, and cross-functional program coordination practices across both client environments.
- Built repeatable IT onboarding, offboarding, and operational workflows supporting organizational scale and new market expansion.
Technical Program Manager & Chief of Staff - Brightspeed - Tampa, FL
(2022-09 - 2026-01)
As the Technical Program Manager and Chief of Staff to the VP of IT Transformation, I was accountable for the $300M TSA (Transition Service Agreement) Exit from Lumen. The program scope included cloning 200+ applications from Lumen as well as building 300+ mission critical applications.
- Develop and deliver executive-level reporting on program status, risks, and dependencies, ensuring transparent communication across business, IT, C-suite stakeholders, and board of directors.
- Leads a team of solution architects accountable for defining end-state system architecture for Brightspeed including systems integrations for a hybrid systems build / clone strategy.
- Lead requirement gathering sessions, develop architectural diagrams, define program plan, and create essential project artifacts (e.g., resource plans, RAID logs, etc).
- Developed comprehensive Jira dashboard to track progress, report on development and testing status, and identify upcoming or past due user stories / tasks.
- Manage program governance, including resource allocation, vendor relationships, program tracking, and reporting, as well as project spend.
- Proactively identify risks, resolve roadblocks, and implement mitigation strategies to keep projects on track and within scope and budget.
- Drive continuous improvement initiatives to streamline workflows, enhance collaboration, and accelerate project delivery, including a program plan of 10k user stories, 1k+ features using Jira and BigPicture.
Sr. Technical Project Manager - Wayfair - Tampa, FL
(2018-10 - 2022-09)
Led high-impact IT infrastructure, network engineering, and digital transformation initiatives, driving scalability, efficiency, and enhanced customer service. Collaborated with engineering, product, and operations teams to deliver complex technical solutions aligned with Wayfair's business growth and operational priorities. Delivered on department goal to reduce CapEx expenditures related to employee onboarding by 20%.
- Led and managed strategic IT projects, including desktop virtualization, contact center transformations, and IT infrastructure & network engineering projects, driving efficiency, scalability, and improved customer service.
- Managed full project lifecycle from strategic planning to deployment and hyper care, ensuring on-time delivery and seamless execution.
- Developed detailed project roadmaps, risk mitigation strategies, and execution frameworks, ensuring alignment with business goals.
- Provided regular updates to stakeholders, addressing risks and issues to ensure projects remained on track and aligned with business and operational goals.
- Served as a trusted advisor to senior leadership, providing data-driven insights and recommendations to enhance IT strategy and execution.
Product Manager - Anthem - Tampa, FL
(2018-03 - 2018-10)
- Define and prioritize the product roadmap for Contact Center and IVR systems, managing the backlog to ensure timely delivery of high-value features and continuous improvement of customer experience.
- Lead agile ceremonies (sprint planning, reviews, retrospectives) while working closely with cross-functional teams and stakeholders to deliver impactful IVR and Contact Center solutions that meet business goals.
- Drive enhancements to IVR systems by analyzing customer feedback, improving call routing, and improving key performance metrics to enhance user experience and operational efficiency.
Manager of Product - Optum - Tampa, FL
(2015-11 - 2018-03)
- Led an 8-person team of business analysts, defining product requirements, prioritizing features, and ensuring on-time delivery of high-impact solutions.
- Managed the end-to-end transition from Avaya to Genesys, driving the implementation of an OMNI-channel customer experience strategy.
- Developed detailed financial reporting to track program costs back to various departments and remedied various internal issues and cost-saving measures.
- Collaborated with senior leadership and IT teams to align product strategy with business goals, improving operational efficiency and agent performance.
Manager, IT Telecom - The RMR Group - Newton, MA
(2014-09 - 2015-11)
- Oversaw enterprise telecom projects, ensuring seamless implementation of PBX systems, vendor management, and carrier provisioning to support business operations.
- Managed telecom infrastructure projects, including PBX deployments, structured cabling, and application rollouts, aligning with business goals.
- Optimized vendor relationships, overseeing MSPs, telecom expense management, and voice/data providers to improve service performance and cost efficiency.
- Presented executive-level reports, analyzing service usage, vendor performance, and spending trends to drive cost-saving initiatives.
