Thomas Wafer

Experienced Property Manager with a strong background in luxury, affordable, and Section 8 housing seeking to leverage expertise in team leadership, financial analysis, lease-up, and advanced property management platforms to drive occupancy, optimize performance, and support organizational growth.

MANAGED DAY-TO-DAY OPERATIONS FOR TWO HIGH-VOLUME MULTIFAMILY ASSETS, INCLUDING A 198-UNIT CLASS A LUXURY PROPERTY AND A 408-UNIT SECTION 8 PROPERTY, ENSURING COMPLIANCE, RESIDENT SATISFACTION, AND FINANCIAL PERFORMANCE.SUPERVISED AND DEVELOPED A TEAM OF 17, INCLUDING LEASING, MAINTENANCE, AND ADMINISTRATIVE STAFF; IMPLEMENTED PERFORMANCE METRICS, TRAINING, AND WORKFLOW OPTIMIZATION. OVERSAW LEASE-UP OPERATIONS, MARKETING STRATEGY, AND OCCUPANCY GROWTH USING DATA-DRIVEN TOOLS SUCH AS RADIX, ELISEAI, KNOCK, AND KINGSLEY. UTILIZED SOFTWARE SUCH AS ENTRATA, REALPAGE, AND BLUEMOON FOR PROPERTY OPERATIONS, REPORTING, LEASING, RENEWALS, RENT POSTING, AND DOCUMENT MANAGEMENT.

MANAGED SCREENING AND RISK-MITIGATION PLATFORMS INCLUDING PETSCREENING, ONEAPP GUARANTEE, AND FLEX PAY TO ENSURE CONSISTENT APPROVAL PROCESSES AND IMPROVED RENT-COLLECTION PERFORMANCE. LED EVICTION FILING AND COMPLIANCE PROCESSES IN ACCORDANCE WITH LOCAL AND FEDERAL HOUSING REGULATIONS, INCLUDING SECTION 8 PROGRAM REQUIREMENTS. OVERSAW MARKETING ANALYSIS AND PPC CAMPAIGN EXECUTION TO DRIVE LEAD GENERATION AND IMPROVE CONVERSION RATES ACROSS DIGITAL AND TRADITIONAL CHANNELS.

BUILT AND MAINTAINED ANNUAL OPERATING BUDGETS USING KARDIN, CONDUCTED FINANCIAL ANALYSIS, MONITORED KPIS, AND PRODUCED OWNERSHIP REPORTS WITH ACTIONABLE INSIGHTS. ENSURED ON-TIME RENT POSTING, DELINQUENCY MANAGEMENT, AND FINANCIAL ACCURACY THROUGH RIGOROUS REVIEW AND RECONCILIATION PROCESSES.

2011 Alabama A&M University Business Management graduate.