Thomasina Nguyen

Accomplished Revenue and Budgeting Analyst with 10 years of experience in financial management and administrative support across various sectors. Proven expertise in maintaining and building strong relationships and customer service. Leadership in training and mentoring staff, enhancing operational efficiency, and delivering exceptional customer service. Skilled in data analysis, HIPAA compliance, and effective communication, driving organizational success through strategic initiatives.

Willing to relocate: Anywhere

Independent Hair Stylist at Independent Hair Stylist (2024-03 – Present)

As an independent hairstylist I provide consultations to clients about their desired hairstyle and hair care needs. I upkeep knowledge of health and safety regulations in my workplace. Developing relationships with new clients through referrals from existing customers is key. I also pursue continuing education and training to stay up to date with new trends and techniques.

Revenue and Budgeting Analyst at NYS Department of State (2025-01 – 2025-08)

• Managed and maintained accurate financial records for revenue recognition, ensuring compliance with accounting standards
• Prepared monthly revenue reports for management review, highlighting key trends and variances
• Created and maintained organized filing systems to ensure easy retrieval of documents
• Proofread documents for grammar errors before distribution to maintain professionalism
• Performed general clerical duties such as photocopying documents or filing paperwork
• Collaborated with team members to resolve discrepancies or missing information in the database

Patient Service Associate at Albany Medical Center (2024-04 – 2025-02)

• Managed patient check-in process, verifying insurance information and updating patient records accurately
• Scheduled appointments for patients, coordinating with healthcare providers and optimizing appointment availability
• Answered phone calls and addressed inquiries from patients regarding appointments, medical records, and general information
• Maintained confidentiality of patient information in accordance with HIPAA regulations
• Performed administrative tasks such as filing documents, organizing paperwork, and managing office supplies inventory
• Supported billing department by verifying insurance coverage details for patients' visits or procedures
• Assisted in collecting co-pays or outstanding balances from patients at the time of check-in or check-out processes

Hair Stylist & Social Media Marketing at Christopher Brian Salon (2019-11 – 2024-04)

• Consulted with clients to understand their desired hairstyle and offered professional advice on suitable options
• Maintained a clean and organized work station to ensure a safe and hygienic environment for clients
• Managed appointment scheduling efficiently to maximize productivity while accommodating client preferences
• Built strong relationships with clients through excellent communication skills and attentive service

Shipping and Receiving Lead at Pacsun (2014-06 – 2020-09)

• Managed shipping and receiving operations, ensuring accurate and timely processing of all incoming and outgoing shipments
• Coordinated with carriers to schedule pickups and deliveries, ensuring on-time shipments while minimizing transportation costs
• Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
• Assisted customers in locating specific products on the sales floor and provided recommendations based on their needs
• Worked closely with team members to organize backroom storage areas for easy access during restocking activities

Administrative Assistant at Hamilton News (2018-02 – 2020-02)

• I have excellent oral and written communication skills and was able to organize my work using tools, like MS Excel and office equipment.
• Analyzing statistics of newspapers sold at stores and determine whether to increase or decrease numbers based on sales
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner

Account Representative at State Farm Mutual Insurance (2017-05 – 2018-02)

Pharmacy Intern at CVS Health (2017-02 – 2017-08)

• Assisted pharmacists in dispensing medications and providing patient counseling
• Performed medication inventory management, including ordering, receiving, and restocking supplies
• Collaborated with healthcare professionals to review and verify prescription orders for accuracy
• Maintained a clean and organized work environment to comply with regulatory standards

High Speed Data Specialist at Maximus (2017-02 – 2017-05)

• Maintained confidentiality and security of sensitive information by following established protocols
• Entered and verified data accurately into company database, ensuring data integrity

Computer Science in Computer Science – Hudson Valley Community College (2025-03)

Cosmetology in Cosmetology – The Orlo School of Hair Design and Cosmetology (2018-10 – 2019-11)

Regents Diploma – Albany High School (2016-06)