Benefit Verification Specialist - Lash Group - Fort Mill, SC (Currently Remote since 03-2020)
(2018-10)
- Verifying patient insurance benefit information.
- Triages cases with missing information to appropriate program associate.
- Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, costshare, and access/provider options.
- Identifying any coverage restrictions and details on how to expedite patient access.
- Documenting and initiating priorauthorization process and claims appeals.
- Reporting any reimbursement trends or delays to management.
Office Management/Lead/Driver and Cleaner - MLS(AVIS AND BUDGET) - Charlotte, NC
(2023-04 - 2024-04)
- Responsible for creating employee schedule and adding to excel sheet
- Payroll process
- Monitor and training employees
- Scheduled interviews for candidates
- Shadow and help conduct employee interviews
- Responsible for write-ups
- Calling make sure employees are coming in for their scheduled shift
- Checking the total cars in and out for the day
- Monitoring employees breaks and lunches
- Putting a team together and giving instructions for the team to complete
- Driving the team around to complete task for the day
- Checking employee time cards
- Driving cars through car wash
- Driving cars to and from maintenance
- Responsible for cleaning and vacuuming the cars,tire pressure, refueling gas tanks. and washer fluid
- Backing cars in and out
- Responsible for loading cars on the ready line to be checked out
Universal Fraud Agent - Synchrony Bank - Charlotte, NC
(2017-05 - 2018-07)
- Assist clients and cardholders with fraudulent inquiries
- Address clients concerns promptly about their accounts
- Research concerns and responding promptly to clients and customer inquiries.
- Informative as well as confidential to the customer's needs
- Create notes regarding questions or concerns to help assist with the needs of the customer
- Uses multiple tools (workstation,FDR,etc)
- Assist with lost/stolen card, Report of fraud charges,Tnf claims,Application,Fraud detection
- Responsible for answering inbound calls
- Coached other team members on there metrics for the month
- Assist with training new hires
Pharmacy Benefit Manager - Optum RX - Charlotte, NC
(2016-09 - 2017-03)
- Responsiblefor taking incoming calls
- Refillspatient's medication
- Sendrequest over to dr. for prescriptions
- Check prices on medications for members
- Take copayments and cash price for medication
