Front Desk Agent - Residence Inn by Marriott - Yuma, AZ
(2026-04)
- Visitor Management: Greeting, signing in, and directing visitors to appropriate personnel.
- Communication: Answering, screening, and forwarding incoming calls and handling emails.
- Scheduling: Scheduling meetings, managing calendars, and booking appointments.
- Administrative Support: Filing, photocopying, scanning, and managing office records.
- Office Maintenance: Keeping the reception area clean and organized, and managing office supplies.
- Security & Safety: Monitoring visitor access, issuing badges, and following safety procedures.
Customer Service Representative - Speedway - Yuma, AZ
(2024-09 - 2026-02)
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
Cashier/Customer Service - Family Dollar - Colorado Springs, CO
(2022-08 - 2024-09)
- Processed diverse payment methods, including cash, checks, credit cards, and vouchers, ensuring accurate and efficient transactions.
- Assisted customers by addressing inquiries, providing information on store policies, and guiding them to product locations.
- Managed financial transactions by issuing receipts, handling refunds, and reconciling cash drawer balances with total sales.
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
Assistant Manager - Dollar Tree - Colorado Springs, CO
(2018-05 - 2022-08)
- Investigated and resolved customer complaints regarding food quality, service, and accommodations, ensuring high standards of customer satisfaction.
- Managed inventory records and coordinated food and beverage deliveries, verifying product quality and quantity to maintain efficient operations.
- Scheduled and assigned staff duties, established performance standards, and implemented improvements to enhance service, performance, and safety.
- customer service, cash, registering POS and depositing transfers to banks.
Assistant Manager - McDonald's - Colorado Springs, CO
(2017-03 - 2022-08)
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 25 employees, providing guidance and support to maximize productivity
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by 75%
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage.
Cashier/Customer Service - 7-Eleven - San Diego, CA
(2013-05 - 2017-03)
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
