Tia Jones

Driven financial professional with experience in loan origination, mortgage processing, banking services, and auto financing. Skilled in evaluating creditworthiness, structuring loan solutions, and delivering exceptional client service. Proven ability to build strong client relationships, meet sales goals, and ensure compliance with financial regulations. Thrives in fast-paced environments while maintaining accuracy and professionalism.

Mortgage Loan Officer - Rocket Mortgage

(2024-09)

• Originated and processed personal and mortgage loans from application to closing
• Evaluated credit reports, income documentation, and financial history to determine loan eligibility
• Advised clients on loan products and repayment options tailored to their financial goals
• Ensured compliance with federal and state lending regulations
• Built and maintained a strong client base through referrals and excellent service
• Consistently met or exceeded monthly sales and funding targets

Auto Loan & Finance Specialist - Santander Consumer

(2019-03 - 2021-07)

• Assisted customers with vehicle financing options and loan approvals
• Partnered with lenders to secure competitive rates for clients
• Explained loan terms, interest rates, and payment structures
• Processed financing paperwork and ensured compliance
• Improved customer satisfaction through clear communication and support

Bank Teller / Associate - Chase Bank

(2019-07 - 2025-06)

• Assisted customers with deposits, withdrawals, and account services
• Promoted banking products including loans, credit cards, and savings accounts
• Handled cash transactions accurately and balanced daily drawers
• Delivered excellent customer service in a high-volume environment
• Educated clients on financial products and services

Diploma - Mesquite High School (2013)