Tia Leach

Results-driven professional in real estate and multifamily property management with 16 years of leadership experience. Successful in increasing occupancy rates, maximizing Net Operating Income through strategic initiatives, and leading multimillion-dollar renovation projects. Recognized for enhancing resident satisfaction and fostering strong relationships with stakeholders.

Senior Leasing Manager - Wan Bridge Group

(2026-03)

• Lead leasing operations for new construction lease-up communities from initial marketing through stabilization.
• Guide prospects through the complete leasing cycle including tours, applications, approvals, lease execution, move-ins, and renewals.
• Maintain leasing pipeline and CRM database while consistently meeting company KPIs and occupancy goals.
• Delivered exceptional resident service through proactive communication and follow-up on maintenance requests and concerns, enhancing resident satisfaction.
• Collaborated with operations, maintenance, and corporate leadership to ensure compliance with company policies and meet performance expectations.
• Monitor leasing metrics including traffic, conversion ratios, occupancy trends, and retention.
• Ensure completion of all required 30-, 60-, and 90-day operational objectives.
• Supported community marketing initiatives and outreach efforts that increased leasing activity and improved resident satisfaction.

Property Manager - CPP Property Management

(2021-01 - 2026-01)

Managed daily operations of multifamily, student housing, and commercial properties while overseeing financial performance, leasing operations, and capital improvement initiatives.

• Increased Net Operating Income (NOI) by 12% through expense management and implementation of ancillary revenue opportunities.
• Directed a $6 million multi-property renovation project, completing the project under budget while increasing rental income by 15%.
• Increased occupancy from 88% to 96.5% within one year through strategic marketing and leasing initiatives.
• Improved lease renewal rates by 18% through proactive resident retention programs.
• Reduced delinquency from 6% to less than 0.5% through structured collection strategies.
• Negotiated vendor contracts resulting in annual operational savings exceeding $30,000.
• Managed financial reporting, budgeting, forecasting, and owner reporting utilizing Yardi and advanced Excel.
• Supervised and developed teams consisting of leasing professionals, maintenance technicians, and administrative staff, reducing turnover by 25.

Texas REALTOR - eXp Realty

(2016-01 - 2020-01)

• Represented buyers, sellers, and investors in residential real estate transactions throughout North Texas.
• Conducted market analyses and pricing strategies to maximize client investment returns.
• Negotiated purchase agreements, repairs, inspections, and contract amendments.
• Developed customized marketing campaigns utilizing MLS, social media, and digital advertising.
• Built a referral-based business through exceptional customer service and relationship management.
• Coordinated transactions with lenders, title companies, inspectors, and contractors through successful closing.
• Maintained compliance with Texas Real Estate Commission (TREC) regulations and contracts.
• Generated new business through networking, prospecting, and community involvement.

Director of Agent Services - RE/MAX - McKinney, Texas

(2014-01 - 2016-01)

• Managed daily office operations supporting a high-volume real estate brokerage.
• Recruited, interviewed, onboarded, and retained new real estate agents.
• Coordinated new agent orientation, continuing education, and professional development programs.
• Supported brokerage growth through recruiting initiatives and career presentations.
• Oversaw transaction management and compliance with brokerage and TREC requirements.
• Managed office marketing, vendor relationships, and administrative operations.
• Assisted agents with technology platforms, marketing materials, and transaction support.
• Planned office events, training seminars, and community networking opportunities.
• Implemented operational improvements that increased office efficiency and agent satisfaction.

Property Manager - Management Support

(2010-01 - 2013-01)

• Directed all daily operations for conventional multifamily apartment communities.
• Achieved occupancy and revenue goals through strategic leasing and marketing initiatives.
• Supervised leasing consultants, maintenance personnel, and office staff.
• Managed annual operating budgets and monitored financial performance.
• Prepared owner reports, financial statements, and occupancy reporting.
• Ensured compliance with Fair Housing regulations and company policies.
• Conducted property inspections to maintain curb appeal and asset value.
• Negotiated vendor contracts and supervised capital improvement projects.
• Managed resident relations, lease renewals, collections, and delinquency reduction.
• Coordinated resident events and retention programs that improved customer satisfaction.
• Oversaw move-ins, move-outs, lease administration, and resident communications.

Certified Property Manager (CPM) Candidate - Institute of Real Estate Management

Accredited Commercial Property Manager (ACoM) - Institute of Real Estate Management

Sustainable Property Certification - Institute of Real Estate Management