Senior Leasing Manager - Wan Bridge Group
(2026-03)
- Lead leasing operations for new construction lease-up communities from initial marketing through stabilization.
- Guide prospects through the complete leasing cycle including tours, applications, approvals, lease execution, move-ins, and renewals.
- Maintain leasing pipeline and CRM database while consistently meeting company KPIs and occupancy goals.
- Delivered exceptional resident service through proactive communication and follow-up on maintenance requests and concerns, enhancing resident satisfaction.
- Collaborated with operations, maintenance, and corporate leadership to ensure compliance with company policies and meet performance expectations.
- Monitor leasing metrics including traffic, conversion ratios, occupancy trends, and retention.
- Ensure completion of all required 30-, 60-, and 90-day operational objectives.
- Supported community marketing initiatives and outreach efforts that increased leasing activity and improved resident satisfaction.
Property Manager - CPP Property Management
(2021-01 - 2026-01)
Managed daily operations of multifamily, student housing, and commercial properties while overseeing financial performance, leasing operations, and capital improvement initiatives.
- Increased Net Operating Income (NOI) by 12% through expense management and implementation of ancillary revenue opportunities.
- Directed a $6 million multi-property renovation project, completing the project under budget while increasing rental income by 15%.
- Increased occupancy from 88% to 96.5% within one year through strategic marketing and leasing initiatives.
- Improved lease renewal rates by 18% through proactive resident retention programs.
- Reduced delinquency from 6% to less than 0.5% through structured collection strategies.
- Negotiated vendor contracts resulting in annual operational savings exceeding $30,000.
- Managed financial reporting, budgeting, forecasting, and owner reporting utilizing Yardi and advanced Excel.
- Supervised and developed teams consisting of leasing professionals, maintenance technicians, and administrative staff, reducing turnover by 25.
Texas REALTOR - eXp Realty
(2016-01 - 2020-01)
- Represented buyers, sellers, and investors in residential real estate transactions throughout North Texas.
- Conducted market analyses and pricing strategies to maximize client investment returns.
- Negotiated purchase agreements, repairs, inspections, and contract amendments.
- Developed customized marketing campaigns utilizing MLS, social media, and digital advertising.
- Built a referral-based business through exceptional customer service and relationship management.
- Coordinated transactions with lenders, title companies, inspectors, and contractors through successful closing.
- Maintained compliance with Texas Real Estate Commission (TREC) regulations and contracts.
- Generated new business through networking, prospecting, and community involvement.
Director of Agent Services - RE/MAX - McKinney, Texas
(2014-01 - 2016-01)
- Managed daily office operations supporting a high-volume real estate brokerage.
- Recruited, interviewed, onboarded, and retained new real estate agents.
- Coordinated new agent orientation, continuing education, and professional development programs.
- Supported brokerage growth through recruiting initiatives and career presentations.
- Oversaw transaction management and compliance with brokerage and TREC requirements.
- Managed office marketing, vendor relationships, and administrative operations.
- Assisted agents with technology platforms, marketing materials, and transaction support.
- Planned office events, training seminars, and community networking opportunities.
- Implemented operational improvements that increased office efficiency and agent satisfaction.
Property Manager - Management Support
(2010-01 - 2013-01)
- Directed all daily operations for conventional multifamily apartment communities.
- Achieved occupancy and revenue goals through strategic leasing and marketing initiatives.
- Supervised leasing consultants, maintenance personnel, and office staff.
- Managed annual operating budgets and monitored financial performance.
- Prepared owner reports, financial statements, and occupancy reporting.
- Ensured compliance with Fair Housing regulations and company policies.
- Conducted property inspections to maintain curb appeal and asset value.
- Negotiated vendor contracts and supervised capital improvement projects.
- Managed resident relations, lease renewals, collections, and delinquency reduction.
- Coordinated resident events and retention programs that improved customer satisfaction.
- Oversaw move-ins, move-outs, lease administration, and resident communications.
