Tia Zorne

A courteous, confident, and attentive individual who is committed to providing comprehensive administrative support and excellent customer service. Tia is an articulate communicator able to effectively interact with diverse populations and her genuine warmth promotes a positive encounter. She collaborates well as a team player and offers experience and patience when problem-solving, always evaluating ways to improve. She is dependable, discreet, and detail-oriented with strong leadership skills.

CALL CENTER REPRESENTATIVE 2023-present

REI (Recreational Equipment Incorporated), Las Vegas, NV

Provides remote, seasonal assistance to field inbound customer service calls.

• Works individually and collaboratively using strong written and verbal communication skills.
• Navigates multiple technology systems to gather information, place orders, and accurately resolve service situations for members and customers.
• Builds customer confidence and establishes relationships to ensure customer retention and loyalty by demonstrating knowledge, empathy, and sound judgment.

PERSONAL ASSISTANT 2019-2020

Hanna Interiors / Laura Goodman owner, New York, NY, USA

Provided owner/lead designer with part-time assistance administratively and personally.

• Purchased decor and supplies and staged residences.
• No task too small or too large.
• Contracted maid, cleaners, handyman, grocery delivery etc.

EXECUTIVE ASSISTANT / OFFICE MANAGER 2017-2019

Farmdrop, London, England, UK

Assisted 4 chief officers and managed an office of 100+ employees.

• Managed calendars/travel arrangements for CEO, CFO, COO and CMO.
• Supported staff by organizing weekly all-hands meetings followed by Happy Hour, office Grand

Opening party, holiday parties and other morale boosting events.

• Planned BOD meetings, conferences and managed C-Suites’ travel, both corporate and personal.
• Successfully conducted the search, move, and layout of a new office.
• Onboarding new employees using G-suite, Slack and Zoom.
• Purchased all office supplies and managed budget.

PHLEBOTOMIST / LAB ASSISTANT 2013-2016

Soundview Medical Associates, Norwalk, CT

Individually responsible for 60-80 appointments a day.

• Provided a safe, clean environment to help customers feel calm.
• Recorded necessary details and instigated required actions and follow-ups.
• Demonstrated ability to multi-task and meet tight deadlines for patients and entire medical team.
• Kept up-to-date with the ever-changing services, regulations and procedures.

MEDICAL RECEPTIONIST 2013

Soundview Medical Associates, Norwalk, CT USA

Accountable for all customer communication, including greeting new and repeat patients, answering phones and handling email inquiries. Aided in scheduling and various administrative needs.

• Solved customer service issues.
• Obtained feedback from customers regarding the service they received.
• Processed cash and credit card payments.

INSTRUCTOR: FIRST AID / CPR / AED / BLOODBORNE PATHOGENS 2009-2013

CONSULTANT: NATURAL DISASTER PREPAREDNESS

American Red Cross, NYC and major US Cities

• Member of a 4-person national team that consulted corporations in New York City and other major US cities on how to better prepare for terrorist attacks as well as natural and medical disasters.
• Evaluated emergency action plans, conducted safety audits and organized unannounced medical-emergency drills.
• Provided training in life-saving skills and preparedness to neighborhood community centers,

businesses, professional rescuers and healthcare providers.

EXECUTIVE ASSISTANT & CUSTOMER CARE SPECIALIST 2009-2011

Brain Engineering Labs / Dr. Cheri Florance, PhD., New York, NY, USA

Screened the parents of children diagnosed with autism to determine if child met criteria necessary to participate in the program. Compassionate customer service was imperative in dealing with sensitive issues, concerned parents and children with special needs.

• Handled initial customer inquiries, screened for appropriate candidates and finalized the sales process.
• Offered kindness to parents of children who did not qualify and provided alternate resources.
• Assisted clients in exercises to improve their child’s learning and communication skills.
• Created interactive, educational videos for children

ADDITIONAL EXPERIENCE (details upon request)

PERFORMING ARTIST 1987-2014

• Broadway • Voice-Overs
• Television & Film • Choreographer / Director
• Commercials • Dance Teacher / Gymnastic Coach

University of Nevada, Las Vegas

B.S., Biology, Pre-Professional Biology