B.S. in Biomedical Engineering - Boston University - Boston, MA
(2025-08 - 2028-05)
Group Leader - Kidsborough - Lexington, MA
(2023-08 - 2025-06)
- Delivered exceptional interpersonal service to families and students, utilizing patience, active listening, and conflict resolution to maintain a welcoming environment.
- Managed daily operations and schedule efficiently, demonstrating adaptability and strong time management in a fast-paced environment.
- Collected, organized, and managed program feedback data, ensuring high-quality standards and a focus on continuous improvement.
Shift Lead - Crumbl Cookie - Waltham, MA
(2024-06 - 2025-08)
- Managed daily storefront operations, including opening/closing procedures, till balancing, and conducting simple automated POS transaction audits.
- Maintained high quality assurance standards by inspecting food prep areas, monitoring inventory, and ensuring strict adherence to cleanliness and presentation guidelines.
- Led and motivated a team of shifts to deliver fast, friendly, and empathetic customer service during high-volume weekends and evening rushes.
- Resolving customer complaints and order discrepancies efficiently, ensuring every guest left with a positive impression.
Project Manager - Hastings Stem Club - Lexington, MA
(2022-08 - 2024-06)
- Orchestrated and scheduled community events for over 100 participants, ensuring seamless operational execution and strict adherence to safety standards.
- Directed cross-functional outreach campaigns and marketing initiatives, successfully securing $4,500 in funding for community programs.
- Managed end-to-end event lifecycles, balancing administrative tasks, financial/funding workflows, and team workflows.
