Tiana Bielskis

Creative and adaptable customer service professional with 2 years of experience in the cannabis industry and 4+ years of customer/patient experience. Currently an Agent in Charge at a dispensary with previous experience as a budtender. Skilled at building genuine connections with customers, creating positive experiences, and confidently representing products and brands.

Known for being a fast learner and hard working with the ability to stay calm and efficient in fast paced environments. Seeking a brand ambassador position where I can combine my industry knowledge, creativity and communication skills and passion for connecting with people to help grow and represent a brand.

Medical Cannabis Dispensary Agent in Charge - The Happy Cannabis Company (Mapleglen) - Rockford, IL

(2025-01)

Top seller between both store locations for the year 2025 with $291,933 in sales achieved in only 6 months time of being back.

• Counting drawers and managing daily operations
• Signing off for deliveries
• Labeling, stickering, and sorting inventory
• Handling issues with customers (defectives, discrepancies, etc)
• Closing the dispensary
• Supporting and directing budtenders
• Training new employees
• Same duties as a budtender

Medical Cannabis Dispensary Agent - Mapleglen Care Center - Rockford, IL

(2023-01 - 2024-12)

Left to go to school for Esthetics 2024-2025

• Checking IDs/medical cards to ensure validity
• Checking in patients to appointments
• Answering any medical questions any patients have/educating them on product
• Finding the right product to target certain problems patient/customer has
• Organizing and cleaning stations and building
• Restocking product and taking inventory on it daily
• Packing up product and ensuring security

Medical Receptionist - UW Health - Rockford, IL

(2022-01 - 2023-12)

Was involved in our safety committee, front office/therapist workgroup, and cardiac/pulmonary rehab workgroup to find ways to improve things throughout the clinic.

• Checking in patients
• Answering phone calls
• Checking voicemails
• Scheduling patients with correct therapists for correct diagnosis
• Entering referrals from doctors
• Calling doctors offices to communicate problems/errors/things needed done
• Entering plans of cares for patients
• Setting up evaluations for cardiopulmonary patients and ensuring they have all the correct forms to fill out
• Making necessary changes to insurance and collecting payments for medical bills
• Cleaning duties

Team Member - Continental Warehouse - Rockford, IL

(2021-01 - 2022-12)

• Calling carriers for pickups/checking what carriers didn't arrive and ensuring they are priority
• Taking photos and printing and adhering to pallets
• Processing 940s
• Writing up bill of ladings
• Entering UPS ground orders into world ship system
• Doing recalls and 945s
• Taking inventory
• Checking in and stocking all parts
• Scanning inbounds
• Monitoring emails and replying/handling them as needed
• Keeping logs up to date

Certification - Esthetics - Tricoci University (2024-01 - 2025-12)

High School Diploma - Winnebago High School (2018-12)