Tiara

Dedicated professional seeking a Legal Assistant/Paralegal position in Wichita, Kansas. Bringing over 15 years of customer service, problem-solving, organization, and documentation experience, along with firsthand experience preparing court documents, researching procedural issues, and successfully advocating through union grievance processes.

Letter Carrier at United States Postal Service (2018-06 – Present)

• Managed a demanding workload while maintaining accuracy and professionalism.
• Worked extended hours during peak seasons, demonstrating reliability and resilience.
• Built positive relationships with customers while resolving concerns independently.
• Handled confidential mail and sensitive information with discretion.
• Answered phones and emails during an extended light-duty assignment while awaiting ankle surgery.
• Developed exceptional multitasking, organization, and time-management skills.
• Independently researched, prepared, and successfully won multiple union grievances through written advocacy and procedural knowledge.

Waitress, Hostess & Barback at Cortez Restaurant (2009-09 – 2018-06)

• Provided exceptional customer service in a fast-paced environment.
• Balanced multiple priorities while maintaining professionalism.
• Resolved customer concerns with tact and diplomacy.
• Worked closely with ownership and staff in a collaborative, team-oriented environment.