QUALITY CONTROL TECHNICIAN - Archer-Daniels-Midland - Chattanooga, TN
(2025-12 - 2026-06)
- Perform laboratory tests and procedures following standard operating procedures (SOPs) and work instructions (WI)
- Collect, prepare, and analyze samples with reporting
- Maintain accurate records of experiments and results
- Operate and maintain laboratory equipment
- Assist in the development of new laboratory techniques
- Ensure compliance with Good Laboratory Practices (GLP), GMP and safety regulations
- Maintain a clean work environment and use appropriate cleaning methods
- Other duties as directed by the Quality Manager
- Data collection and laboratory analysis techniques
- Math proficiency for data analysis
- Ability to work independently and as part of a team
- Effective communication skills (written and verbal)
- Excellent attention to detail and a commitment to quality
- Experience with the following and/or metal powders strongly preferred: Particle Size Distribution via sieve analysis, laser diffraction, etc.
CSR - CUSTOMER SERVICE REPRESENTATIVE - Blue Cross Blue Shield - Chattanooga, TN
(2023-08 - 2025-08)
- Resolve customer queries, ensuring quick and accurate solutions
- Document interactions to boost resolution speed and accuracy
- Educate members on benefits, enhancing their understanding
- Assist providers with billing questions, improving service quality
- Analyzed complex inquiries from healthcare providers, delivering precise information that enhanced their understanding of claims
- Fostered strong relationships with members, resulting in increased trust and satisfaction through personalized assistance
CUSTOMER SERVICE ACCOUNT EXPERT - T-Mobile Call Center - Chattanooga, TN
(2019-10 - 2023-05)
- Managed calls and documentation, ensuring efficient multitasking
- Recommended products, driving significant account growth
- Ranked in top 20% nationally for performance in March 2023
- Used Excel and PowerPoint for precise customer reporting
- Resolved inquiries with empathy, boosting customer satisfaction
- Streamlined billing processes, resulting in noticeable reductions in discrepancies and expedited resolution times for customer accounts
- Worked with team members to tackle customer challenges, achieving collective goals and improving overall team performance
- Enhanced customer interaction protocols, leading to a marked increase in resolution rates and elevated customer satisfaction scores
CAREGIVER - Alexian Brothers Home Care - Chattanooga, TN
(2016-09 - 2019-10)
- Supported elderly independence, enhancing well-being through daily activity assistance
- Implemented care plans, ensuring client satisfaction and effective service delivery
- Prepared meals and managed errands, maintaining optimal living conditions
- Enhanced household cleanliness, contributing to improved living environments
DSP (DIRECT SUPPORT PROFESSIONAL) - ORANGE GROVE CENTER - Chattanooga, TN
(2015-03 - 2018-10)
- Assisted in personal care, ensuring safety and well-being of individuals
- Built strong community relationships for supported individuals
- Coordinated appointments and managed transport logistics efficiently
- Communicated effectively with families and healthcare providers
- Demonstrated leadership and multitasking in dynamic environments
CUSTOMER SERVICE REPRESENTATIVE - Academy Sports + Outdoors - Chattanooga, TN
(2014 - 2015)
- Processed transactions accurately, enhancing efficiency and customer satisfaction
- Coordinated merchandise transfers with team members, ensuring timely stock availability and minimizing inventory discrepancies
CUSTOMER SERVICE REPRESENTATIVE - Goodwill Industries - Chattanooga, TN
(2012 - 2014)
- Assisted customers and donors, boosting satisfaction and service efficiency
- Resolved shipment issues swiftly, ensuring operational continuity
- Adapted to various store locations, maintaining consistent service quality
- Followed safety protocols diligently, reducing risks and losses
