PROFESSIONAL SUMMARY
Detail-oriented and results-driven administrative professional with over 15 years of experience managing office operations, executive support, communications, and compliance documentation. Proven track record of enhancing organizational efficiency through strong multitasking, problem-solving, and client service skills in both educational, corporate, and secure environments. Proficient in database management, calendar coordination, regulatory recordkeeping, and staff supervision.
Recognized for a positive, professional demeanor and ability to maintain confidentiality in high-stakes, fast-paced settings.
CORE SKILLS
- Office & Administrative Management
- Executive & Legal Support
- Calendar & Schedule Coordination
- Document Creation & Compliance Filing
- Public Interaction & Front Desk Operations
- Records & Data Management (Synergy, R3M, Lenel, Secure Manage)
- Team Leadership & Staff Training
- Security Oversight & Access Control
- Customer Service Excellence
- Microsoft Office Suite | Google Workspace | SAFE | TEAMS
- C-Suite Experience
- Monitoring CCTV cameras
- Payroll Experience
- HR Experience
- Case Management Experience
- Win Team Experience
PROFESSIONAL EXPERIENCE
Howard County Public School System – Columbia, MD
Teachers' Secretary
October 2024 – Present
- Manage front office communications, greeting guests, answering calls, and facilitating daily administrative tasks.
- Maintain scheduling tools and Synergy student information system to assign lockers and document attendance records.
- Create certificates and communications for student recognition programs.
- Handle logistics for detention sessions, student obligation letters, and early dismissals.
- Provide high-level administrative support to principals and vice principals, including student lookups, announcements, and conference room prep.
- Maintain office equipment (printers, copiers), track supply inventory, and place staff orders as needed.
- Act as liaison between students, staff, and administrative departments, offering consistent and professional service.
- Support backup functions for attendance, mail distribution, and student parking permits.
- Draft memos, internal communications, and reports to support school-wide operations.
Volunteers of America Chesapeake & Carolinas – Baltimore, MD
Executive Administrative Assistant to Senior Program Manager and Vice President of the Company
July 2023 – October 2024
- Released federal residents via R3M system, ensuring all federal documentation and electronic monitoring devices were accounted for per FBOP standards.
- Monitored and updated Secure Manage system with resident activity including releases, escapes, hospital furloughs, and daily pass approvals.
- Organized and recorded meeting minutes, staff agendas, and compliance logs in line with federal oversight.
- Served as primary point of contact for internal communications, managed daily email and call traffic to the facility.
- Created onboarding packets for new hires and maintained personnel files with required training, tests, and documentation.
- Logged resident medications and visitor activity, ensuring all data was accurately tracked and securely stored.
- Provided weekend coverage for security shift shortages, ensuring seamless facility operation.
- Assisted with Case Management loads for residents onsite making sure that all files were completed and filed also being hands on with the residents to assist.
- Assisting Residents in finding housing, assisting with the resources to get public assistance ( SNAPS and Health care) Assisting Residents with transportation to and from appointments, Assisting residents with employment and education guidance.
Allied Universal Security – McLean, VA
Dock Master Account Manager
November 2019 – March 2023
- Managed campus dock operations across three major locations, coordinating all deliveries, visitor check-ins, and contractor access.
- Used SAFE system to track entries and created comprehensive daily Excel reports for client transparency.
- Coordinated scheduling and payroll for the Dock Master team; held weekly meetings with clients to align logistical needs.
- Ordered seasonal uniforms and supplies, maintaining client branding standards.
- Oversaw safety compliance, staff training, and visitor protocols to maintain security integrity on campus.
- De-escalated conflicts, responded to inquiries, and ensured timely issue resolution with vendors and personnel.
- Utilizing WinTeam to conduct schedules and payroll for Officers weekly
Allied Universal Security – McLean, VA
Administrative Supervisor
March 2019 – November 2019
- Led administrative operations including document creation, employee management, facilities coordination, and compliance monitoring.
- Conducted hiring, performance reviews, and weekly payroll for 120 employees.
- Maintained all office systems including filing, reporting, and communications.
- Coordinated office-wide meetings, events, and interdepartmental projects.
- Partnered with executive leadership and CEOs for weekly meetings to align departmental performance with company objectives.
- Supported customer satisfaction efforts through regular communication and rapid issue resolution.
Allied Universal Security – McLean, VA
Badging Office Associate
October 2018 – March 2019
- Created, deactivated, and modified employee and contractor access badges using Lenel system.
- Processed digital fingerprinting for FBI background verification and employment clearances.
- Monitored badge activity and security logs to ensure facility compliance and secure access.
- trained new staff and enforced best practices in physical security procedures.
- Maintained inventory of badge supplies and oversaw daily FedEx badge shipments to multiple sites.
- Collaborated with law enforcement for risk mitigation and internal investigations.
