Tierra Johnson
Legal Assistant | Paralegal
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About
Accomplished Legal assistant and customer service professional with over 10 years of experience streamlining company processes, multitasking, resolving customer concerns and providing support to attorneys utilizing administrative skills. Recognized for the ability to seamlessly uncover and resolve challenges while promoting company products and maintaining client loyalty. Focused on surpassing expectations and driving team success working as a part of a team or as an individual contributor.
Experience
Legal Assistant II - Litigation at Progressive Insurance (2025-02 – 2026-07)
- Schedules Attorney Calendar and docket calendar systems including trial dates, cmo, mediation, deposition.
- Coordinate client and attorney meetings
- E-filed documents
- Reviewed attorney calendars to manage time
- Sent our forms, letters and legal documents
- Prepare answers, NOA's, Extensions of Time and other legal documents
- Open and closed files
- Receive claim files and sort and distribute to attorneys and adjusters
- Communicate with opposing counsels and adjusters and clients
- Answer calls from clients to help with policies
Legal Assistant | Paralegal at Appellate Defenders (2022-05 – 2024-11)
- Maintained attorney calendars and docket calendar systems including trial date deadlines, reminding.
- Responded to incoming calls from clients, attorneys, assistants, and clerks.
- E-filed documents for and with Superior Court and Supreme Court.
- Reviewed attorney calendars to manage time and billable client hours.
- Communicated upcoming weekly and daily deadlines to Attorneys to ensure meeting deadlines.
- Sent out forms, letters, and transcripts to clients.
- Reviewed, scanned, and distributed incoming mail for appropriate handling.
- Prepare Briefs and NOA's and Extensions of Time and other legal documents, including table of contents and authorities.
- Scanned briefs.
- Opened and closed files pursuant to office protocol.
Legal Assistant at Wawanesa Insurance (2016-04 – 2022-06)
- Answered, processed, and responded to customer inquiries and requests promptly and thoroughly, inclusive of documentation, follow up and completion.
- Provided outstanding customer service while recognizing and resolving challenging issues.
- Projected professional company image in all forms of customer communications.
- Worked both individually and within the team to achieve production goals and quality standards.
- Collaborated cohesively with all required parties throughout the branch.
- E-filed documents
- Reviewed attorney calendars to manage time
- Sent our forms, letters and legal documents
- Prepare answers, NOA's, Extensions of Time and other legal documents
Education
Paralegal Certificate – San Diego Miramar College (2023-12)
Bachelor of Arts in Liberal Studies – San Diego State University (2023-05)
