Medical Support Assistant at Veterans Affairs (2025-01 – Present)
- Serve as a key communication link between doctors, patients, and staff to ensure efficient care coordination.
- Schedule, confirm, and manage patient appointments while maintaining accurate medical records in accordance with HIPAA regulations.
- Relay medical information and instructions from providers to patients in a clear, professional manner.
- Coordinate with multiple departments to facilitate smooth patient flow and timely delivery of services.
- Handle high-volume calls and patient inquiries with professionalism and empathy.
- Support clinical staff with administrative tasks, documentation, and patient follow-ups.
Environmental Services Housekeeper at Southeast Louisiana Veterans Healthcare System (2021-03 – Present)
Performs floor cleaning and maintenance by determining what designated cleaning agents are needed to maintain necessary levels of disinfection according to OSHA Standards. Completes the task of the day in a timely efficient and safe manner to avoid repetitive calls for housekeeping. Tasks are accomplished by cleaning doors, and frames, baseboard corners and edges, and stairwells.
Tasks are accomplished by sweeping, dusting high and low, damp and wet mopping, scrubbing, stripping, refinishing, buffing, vacuuming, and extracting carpets and runners, spot cleaning areas. Periodically utilizes pressure washers and heavy industrial powered and battery-operated equipment. Adjusts, cleans, and performs minor maintenance on this equipment and changes attachments for their proper use in achieving the best results.
Empties trash and wastebaskets, replaces liners. Transports general refuse regulated medical waste and recycling to central collection areas. Cleans and maintain bathrooms, and shower rooms, ensuring that they are cleaned and meet acceptable standards by disinfecting, and deodorizing the lavatories, showers, bathtubs, urinals, toilet bowls, mirrors, sinks, and water fountains.
Washes and polishes light and toilet fixtures. Maintain and organize storage, restock supplies, and safely handle hazardous chemicals. Maintained strict requirements for medical environment cleanliness for public areas and procedure rooms.
Work exceptionally well in challenging environments to effectively deal with biohazards and back up direct care staff. Helped to control diseases by implementing and following the strict standards and directives for infection control of communicable disease. Help to control emerging health threats and public safety concerns.
Verify proper cleaning equipment functions with frequent checks and tests. Utilize proper sanitizing techniques to minimize infection and cross-contamination risks.
Lead Security Officer at District Security (2020-05 – 2021-01)
- Worked closely with local law enforcement to document, review, and transfer evidence.
- Interacted cordially when communicating with the public.
- Provide customer service to the public.
- Daily reviewed recorded reports for accuracy, maintained and completed and filed records of incidents in a timely manner.
- Anticipated and prevented potential disruptive behavior, safety hazards or security threats.
- Determined care of injured victims.
- Patroled public areas to detect irregularities and prevent unauthorized entry.
- Responded to reports of suspicious or unusual activity.
- Searched bags or belongings and seized prohibited items.
- Secured the building against intrusion, routinely checked for unlocked windows and doors.
- Made ethical and time-critical decisions to restore order in high-pressure environments.
- Permitted authorized persons to enter property upon identity verification.
- Shared precise information with medical staff as needed for injured guest via radio or telephone equipment.
- Investigated disturbances, alarms, and unusual activities.
School Custodian at St. Bernard Parish School Board (2020-05 – 2021-03)
- Manage all notifications from the front office.
- Ensure spaces are prepared for the next day by taking out trash, tidying up furniture and dusting surfaces.
- Sweep and mop floors and vacuum carpets.
- Wash and sanitize toilets, sinks and showers and restock disposables (e.g., soap).
- Wipe mirrors and windows.
- Maintain outer premises by watering plants, mowing lawn cleaning entrances.
- Utilize and follow insecticides to prevent infestation by dangerous pest.
- Perform maintenance and minor repairs (replacing broken switches, fixing door handles, minor leaks etc.).
- Effectively communicated with staff to report major damages and address the needs and concerns of on campus residents via work orders and oversee repairs.
- Secure facilities after operating hours by locking doors, closing windows, and setting up the alarm.
- Undertake occasional custodial and janitorial tasks (shoveling snow from the sidewalk, lifting heavy items, moving chairs etc.).
- Performs routine maintenance to custodial equipment and supplies.
- Disposes trash into compactors and/or dumpsters, and bags trash for proper disposal, and checking supply levels; for positions within on-campus residence halls.
- Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
- Assists in on-the-job training of new staff on routine procedures.
- Performs cleaning functions specific to the assigned facilities and/or based on seasonal/project requirements.
- Provided vendors access to assigned areas.
- Reported issues with vendors to supervisor.
- Worked directly with vendors to resolve issues.
- Performs miscellaneous job-related duties as assigned.
Courier at USPS (2018-09 – 2019-04)
- Managed the use of all machinery programs associated with mail handling including skid tags, loading documentation and proper paperwork for machines.
- Prepared for shipments by building boxes for deliveries.
- Helped maintain distribution center performance levels by moving finished mail to the loading dock.
- Weighed, wrapped, and loaded completed mail skids.
- Detected corrected and restored service in malfunctioning machinery by clearing blockages and troubleshooting faults.
- Completed accurate sorting of over 1000 pieces of mail each day with use of both manual and machine-assisted methods.
- Handled mail sacks weighing as much as 30 pounds, including hanging, pulling, and piling full bags.
- Kept work spaces clean by regularly picking up discarded materials, missed mail and trash.
- Secured packages with tying machines or hand wrapping.
- Managed and sorted outgoing letters and packages into correct containers based on zip code destination.
Security Officer at Elliott Security Solutions (2015-10 – 2016-10)
- Interacted cordially when communicating with the public and warned violators about consequences of rule infractions.
- Identified security concerns with regular facility and equipment inspections.
- Prepared detailed and accurate written incident reports.
- Defused conflicts using de-escalation and crisis management techniques.
- Adhere to all company service and operating standards.
- Remain in compliance with local, state, and federal regulations.
- Respond to emergency situations to provide necessary assistance to employees and customers.
- Protect the company's assets relative to theft, assault, fire, and other safety issues.
- Follow procedures for various initiatives, including fire prevention, patrolling premises regularly, traffic control, and accident investigations.
Housekeeping Lead at Le Meridian hotel (2014-10 – 2018-10)
- Maintained performance by assigning daily work tasks to scheduled employees.
- Monitored room occupancy and reported check-outs and vacancies to the reservations team.
- Protected guests and staff by enforcing compliance with infection control policies and procedures.
- Supported smooth operations by providing vacant room discrepancy reports and departure reports.
- Inspected guest-rooms and public areas throughout the facility and monitored housekeeping performance.
- Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures.
- Worked with the purchasing department to maintain the cleaning supply inventory and equipment contracts with selected vendors.
- Enforced compliance with OSHA regulations and company policies.
- Assisted in hiring and training new housekeeping employees.
- Helped in the public area making sure it was sanitized to hotel standards.
