Tiffani Caffrey

Offering a strong academic background in IT combined with hands on experience during my internship in System Integration IT helpdesk. Focus on technical troubleshooting skills used to rapidly resolve challenging technical issues. Quickly learn systems and technology; using Cerner and various databases to process data. Provide analytical problem-solving, communication, and organizing within a team environment. Providing customer service and management skills over 20 years' experience.

Sr. Tax Specialist (Seasonal) - H&R Block - Chicago, IL

(2011-01)

• Provide customer service with advance knowledge for client tax purposes.
• Troubleshoot with any issues with day-to-day usage of computers, printer, fax, copiers, etc.
• Operate as assistant manager for over 10 employees.
• Counted nightly deposits and cash drawer, resulting in accurate reports for management review.
• Maintain office supplies and deliveries for two office locations.
• Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks.
• Process individual and self-employed taxes for Federal & State taxes.

Owner - Eat'Em Up Catering LLC - Chicago, IL

(2021-01)

• Completed Serve Safe/Allergen Certificate.
• Certificate Food Service manager.
• Marketing and selling products across the Chicagoland area doing Pop-UP Shops.
• Provide meal service for Senior Citizens.
• Participated in Father Pfleger events selling my product.
• Catered for CPS Staff meetings.

Tax Specialists (Contract) - Geneva Consulting/ADP - Chicago, IL

(2021-06 - 2022-10)

• Agency Notice Research & Solution for 941 (SUI) and 944 (SIT) tax notices.
• Effectively organized and prepared over 60 research tax notices for clients daily.
• Processed State & Local Income Tax compliance (Combined, & Separate State filings).
• Strong Knowledge of Tax Laws and ability to resolve complex issues using technology while working with Gov't agencies
• Skilled in performing Tax Research; interpreting Federal & State Statutes, Regulations, Case Law, Policies, Revenue Procedures, and Tax Legislation.
• Executed, procedures, logs notes to Tax Notice systems, captures activities in accordance with Tax policy and audit guidelines. Accountable for compliance.

Bachelor of Science - Computer Information Systems - DeVry University (2010-06)