Tiffany Drotter

Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.

Store Clerk - Tom Thumb - Cottondale, FL

(2026-03 - 2026-06)

• Assisted customers with product inquiries and selections, enhancing overall shopping experience.
• Operated cash register accurately, ensuring efficient transaction processing.
• Restocked shelves regularly, maintaining optimal inventory levels and product presentation.
• Collaborated with team members to ensure store cleanliness and organization standards were met.

Store Manager - Campbellton, FL - Campbellton, FL

(2024-01 - 2026-01)

Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

• Managed daily store operations, ensuring compliance with safety protocols and company policies.
• Trained new staff on customer service standards and product knowledge for improved performance.
• Implemented inventory management procedures to optimize stock levels and reduce waste.
• Monitored sales trends, adjusting merchandising strategies to enhance customer engagement.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Store Clerk - TA - Marianna, FL

(2023-06 - 2024-01)

• Assisted customers with product inquiries and recommendations to enhance shopping experience.
• Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
• Stocked shelves and organized merchandise to maintain store presentation standards.
• Monitored inventory levels, reporting discrepancies to management for timely restocking.

Tier 2 Customer Service Agent - TTEC - Remote

(2021-02 - 2023-04)

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Customer Service Manager - Wal Mart - Marianna, FL

(2016-03 - 2020-12)

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Some College - Pre-Nursing - Chipola College

High School or GED - Rutherford High School (2004-05)