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Conduct interactive interviews and investigates applicants and recipients to determine eligibility for use of social programs and agency resources such as food stamps and Medicaid through a call center setting. Verifies and documents clients information which is required by county, state, and federal regulations. Perform case management under well-defined procedures of the Department of Health and Family Services.
Eligibility Associate - Georgia Department of Human Services - Dougherty, GA
(2024-04)
Conduct interactive interviews and investigates applicants and recipients to determine eligibility for use of social programs and agency resources such as food stamps and Medicaid through a call center setting. Verifies and documents clients information which is required by county, state, and federal regulations. Perform case management under well-defined procedures of the Department of Health and Family Services.
Tax Examiner - Georgia Department of Revenue - Atlanta, GA
(2024-02 - 2024-04)
Process tax returns. Answered and transferred calls, Assisted with filing inquiries and documents also noted accounts
Customer Service Representative - Firstsource Solutions - Atlanta, GA
(2023-09 - 2023-12)
BCBCM Insurance Group, Assisting members with their insurance coverage plans and accessing their member portal and navigating Explanier Benefits too see there Deductible inquiry, Transfer calls to Marketplace or Medicare Advantage to further assist members with there policies, HIPAA guidelines and Payment inquiries
Customer Service Representative - TTEC - Atlanta, GA
(2019-12 - 2023-06)
Greet customers, Asked open and ended questions. Answering phones and transfers calls to Healthcare providers. United Healthcare, Blue Cross Blue Shield, and other alternative healthcare insurance. Our customers our Medicaid and Medicare consumers. Assisted with Emails responding to customers concerns on managing there accounts. Insurance verification.
PBX Operator - Omni Hotel CNN Center - Atlanta, GA
(2016-04 - 2019-05)
Answer incoming calls, direct them to guest rooms and/or hotel personnel and departments. Place repairs and guest request in Epitome & Synergy, along with end of the shift reports. Assist in reporting telephone equipment or service complaints from guests and personnel. Fully aware and adhere to health /safety, fire, and bomb threat procedures. Provide information about guest services also answer inquiries about hotel events. Receive and/or Deliver guest messages and packages accordingly.
Surgical Waiting Specialist - Piedmont Hospital - Atlanta, GA
(2015-04 - 2016-08)
Task include answering phones, scheduling appointments, and assist with organizing medical files. Processing insurance forms, create reports, assist patients after procedures, track inventories and order supplies. Highly skilled in coordinating medical schedules, answering phones and preparing agendas.
Sales Demonstrator - Costco - Sandy Springs, GA
(2013-07 - 2015-09)
Demonstrator with experience in planning, preparing and sampling food products, create different techniques to wow customer interaction; providing food, fun and information in stores; generating excitement about food products and making customers feel welcomed in stores; demonstrating use or production of products and simultaneously explaining merits to persuade customers to buy them.
Cashier/ Café Attendant - Target Corporation - East Point, GA
(2011-04 - 2013-10)
Documented success in securing, transporting and depositing large amounts of currency. Proficient in register closing, deposits preparing and handling associated paperwork. Demonstrated expertise in the safekeeping of funds and cash receipt processing procedures.
Associate of Applied Science - Healthcare Office Administration - Westwood College (2013-08 - 2015-12)
High school diploma or GED
