Tiffany Nepper

Highly dedicated and accountable individual with a positive attitude and a drive to succeed in any environment. Seeking a challenging position where I can utilize my experience in customer service, sales, bookkeeping, time management, benefit administration, handling open enrollments for benefits, and inventory management to contribute to the growth and success of an organization. Proficient in various computer systems such as Microsoft Word and Excel.

Authorized to work in the US for any employer

Account Manager at Upshaw Insurance Manager (2018-09 – Present)

Hold licenses with Texas for General lines, life, health, and HMO insurance.

• Manage small & mid group fully insured policies and ancillary policies.
• Work closely with carriers to get the best rate for clients renewals.
• Present renewals and plan comparisons to the clients
• Hold open enrollment meetings for the clients and their employees.
• Process policy add, changes, and terminations as requested by clients.Benefit administration for clients.
• Enroll new groups or new hires into insurance portals or employee navigator systems.
• Generate quotes, compare rates, and create plan comparison spreadsheets to present options to clients.
• Provide assistance and answer questions to help clients understand their coverage.
• Resolve billing and claims inquiries for clients.
• Collaborate with coworkers to support their workload.

Compound Technician at King's Compounding Pharmacy (2016-02 – 2018-09)

• Compound Medicines of different varieties
• Inventory chemicals when they are low or close to out of date
• Answer the phone and wait on customers when necessary
• Take payment for medications
• Input refill request into the system
• Clean the compound room to ensure the room is sanitary for compounding each prescription
• Managed inventory of chemicals.
• Assisted customers in person and over the phone.
• Processed payments for medications.
• Handled refill requests and entered them into the system.

High School Diploma – Panhandle High School (1999-08 – 2003-12)