Solutions Manager - Petco - Cutler Bay, FL
(2023-06 - 2025-01)
- Led multiple high-impact projects, ensuring on-time and on-budget delivery.
- Increased revenue by developing customized solutions for client needs.
- Streamlined internal processes to enhance team productivity and reduce costs.
- Strengthened client relationships, improving retention and referral rates.
- Implemented innovative solutions to maintain a competitive market edge.
Customer Operations Manager - Petflow - Las Vegas, NV
(2025-01 - 2025-12)
- Managed team workflows, optimizing customer retention and conflict resolution.
- Worked with vendors for new roll outs and product updates.
- Oversaw distribution center to ensure proper delivery of products.
- Conducted quarterly performance reviews, ensuring positive team quality and morale.
Shift Manager - Pet Supermarket - Cutler Bay, FL
(2025-12)
- Responsible for ordering animals to store location and inventory management.
- Led multiple high-impact projects, such as planogram optimization and product layouts.
- Optimized team for high DPT and UPT, resulting in increased profit margins.
- Managed and lead successful in-store and community events.
