Tiffany Utz

Compassionate, with exceptional communication skills. I am dedicated to providing phenomenal care to all patients. A fast learner with a positive attitude. I am seeking employment with a local dentist office where I can continue to develop my career and become a valuable and reliable addition to the team and dental community.

United HealthCare T1 at Everise (2022-09 – Present)

• Helped members find information they needed
• Helped members schedule appts
• Helped members find new PCP or a new dentist or eye doctor or any specialty
• Helped member with claims issues
• Helped members with understanding why they had to pay a certain amount toward medicine
• Helped members with getting referrals sent in
• Helped members with getting bills paid if they wanted to use their benefit to pay one of the bills we cover
• Helped members getting a new card or any documents they needed if they never received it or just-need something new

Field Technical Support (FTS) Tier 1 at Everise (2022-09 – Present)

• Helped Tax pro or higher or even and assistant with any errors they have come across
• Helped them with any basic troubleshooting that we can do or we Escalate it and send them to aTier 2 but we never transferred calls
• Sent them to Amp where they could find articles about anything they can do in office that their-supervisor is suppose to be able to do
• Got access to take control over their computer to see what the issue is with our eyes to see what is-really wrong
• Helped them with CCC and Cat Reboot basic troubleshooting steps

Member Services Representative at Navitus Health Solutions (2022-09 – Present)

• Helped members find information they needed
• Helped members schedule appts
• Helped members find new PCP or a new dentist or eye doctor or any specialty
• Helped member with claims issues
• Helped members with understanding why they had to pay a certain amount toward medicine
• Helped members with getting referrals sent in
• Helped members with getting bills paid if they wanted to use their benefit to pay one of the bills we cover
• Helped members getting a new card or any documents they needed if they never received it or just-need something new
• Helped providers with forms that needed to be sent out to them
• Helped 3rd party with information on the member as long they had all PHI for member for us to speak to them
• Followed work flows to makes sure we are following the correct process so the Client of the plan knows that we are doing everything right
• Document every call, who calls and why they called and what we did to fix the issue

Dental Assistant Student at Zollege Dental Assistant School (2025-08 – 2025-10)

• Assisted in procedure simulations for oral examinations and routine restorations
• Charted existing and proposed treatments digitally, using Dentrix
• Fabricated temporary restorations from preliminary impressions
• Prepared instrument trays, materials and accessories for common dental procedures
• Poured, trimmed and polished clinically acceptable maxillary and mandibular models

Dental Assistant Extern at Dental Assistant Externship (2025-08 – 2025-09)

• Exposed Radiographs, instructing patients to ensure accurate, high resolution-images
• Engaging patients and their guardians, establishing their understanding of their care
• Collaborated with team to maintain office checklists
• Managed infection control by preparing and sterilizing all instruments and equipment
• Monitored and accurately recorded blood pressure, pulse, medical/dental histories, prior to the start of any treatment

Assistant Manager at Jack's Family Restaurant (2016-11 – 2022-09)

• Ensuring company policies are followed
• Optimizing profits by controlling costs
• Providing leadership and direction to all employees
• Resolving customer issues for their overall satisfaction
• Overseeing all inventory
• Organizing employee schedule
• Responsible for ensuring all transactions were properly completed and secured for nightly deposit

Online Grocery Sales Associate at Walmart (2017-05 – 2017-10)

• Greeting and smiling at customers
• Initiating customer orders in a timely and organized manor
• Managing merchandise and stock with meticulous record keeping and organization

Assistant Manager at Wendys (2021-06 – 2022-05)

• Ensuring company policies are followed
• Optimizing profits by controlling costs
• Providing leadership and direction to all employees
• Resolving customer issues for their overall satisfaction
• Overseeing all inventory
• Organizing employee schedule
• Responsible for ensuring all transactions were properly completed and secured for nightly deposit

Honors Diploma – Billingsley High School (2017-05)

Dental Assistant Certificate in Dental Assisting – Zollege Dental Assistant School (2025-08 – 2025-10)