United HealthCare T1 at Everise (2022-09 – Present)
- Helped members find information they needed
- Helped members schedule appts
- Helped members find new PCP or a new dentist or eye doctor or any specialty
- Helped member with claims issues
- Helped members with understanding why they had to pay a certain amount toward medicine
- Helped members with getting referrals sent in
- Helped members with getting bills paid if they wanted to use their benefit to pay one of the bills we cover
- Helped members getting a new card or any documents they needed if they never received it or just-need something new
Field Technical Support (FTS) Tier 1 at Everise (2022-09 – Present)
- Helped Tax pro or higher or even and assistant with any errors they have come across
- Helped them with any basic troubleshooting that we can do or we Escalate it and send them to aTier 2 but we never transferred calls
- Sent them to Amp where they could find articles about anything they can do in office that their-supervisor is suppose to be able to do
- Got access to take control over their computer to see what the issue is with our eyes to see what is-really wrong
- Helped them with CCC and Cat Reboot basic troubleshooting steps
Member Services Representative at Navitus Health Solutions (2022-09 – Present)
- Helped members find information they needed
- Helped members schedule appts
- Helped members find new PCP or a new dentist or eye doctor or any specialty
- Helped member with claims issues
- Helped members with understanding why they had to pay a certain amount toward medicine
- Helped members with getting referrals sent in
- Helped members with getting bills paid if they wanted to use their benefit to pay one of the bills we cover
- Helped members getting a new card or any documents they needed if they never received it or just-need something new
- Helped providers with forms that needed to be sent out to them
- Helped 3rd party with information on the member as long they had all PHI for member for us to speak to them
- Followed work flows to makes sure we are following the correct process so the Client of the plan knows that we are doing everything right
- Document every call, who calls and why they called and what we did to fix the issue
Dental Assistant Student at Zollege Dental Assistant School (2025-08 – 2025-10)
- Assisted in procedure simulations for oral examinations and routine restorations
- Charted existing and proposed treatments digitally, using Dentrix
- Fabricated temporary restorations from preliminary impressions
- Prepared instrument trays, materials and accessories for common dental procedures
- Poured, trimmed and polished clinically acceptable maxillary and mandibular models
Dental Assistant Extern at Dental Assistant Externship (2025-08 – 2025-09)
- Exposed Radiographs, instructing patients to ensure accurate, high resolution-images
- Engaging patients and their guardians, establishing their understanding of their care
- Collaborated with team to maintain office checklists
- Managed infection control by preparing and sterilizing all instruments and equipment
- Monitored and accurately recorded blood pressure, pulse, medical/dental histories, prior to the start of any treatment
Assistant Manager at Jack's Family Restaurant (2016-11 – 2022-09)
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Providing leadership and direction to all employees
- Resolving customer issues for their overall satisfaction
- Overseeing all inventory
- Organizing employee schedule
- Responsible for ensuring all transactions were properly completed and secured for nightly deposit
Online Grocery Sales Associate at Walmart (2017-05 – 2017-10)
- Greeting and smiling at customers
- Initiating customer orders in a timely and organized manor
- Managing merchandise and stock with meticulous record keeping and organization
Assistant Manager at Wendys (2021-06 – 2022-05)
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Providing leadership and direction to all employees
- Resolving customer issues for their overall satisfaction
- Overseeing all inventory
- Organizing employee schedule
- Responsible for ensuring all transactions were properly completed and secured for nightly deposit
