Universal Banker/Teller - Truist Bank - Marietta, Georgia
(2026-10)
- Facilitated daily branch transactions, including high-volume cash handling, deposits, withdrawals, and wire transfers, maintaining 100% drawer accuracy.
- Identified customer financial needs through active listening and cross-sold retail banking products such as savings accounts, credit cards, and personal loans.
- Onboarded new clients by managing account openings, guiding customers through digital banking tools, and ensuring full compliance with regulatory standards and KYC protocols.
- Resolved complex customer inquiries and billing issues efficiently, balancing relationship-building with operational speed in a fast-paced branch environment.
Team Leader - Chick-fil-A Brookstone - Kennesaw, Georgia
(2025-05)
- Processed high-volume point-of-sale (POS) transactions, ensuring strict accuracy in cash handling, digital payments, and end-of-shift financial reconciliation.
- Executed operational workflows during peak 100+ car-per-hour rushes, strictly adhering to standard operating procedures (SOPs) to maximize throughput and minimize order discrepancies.
Front of House Assistant Manager - Chick-fil-A Lakepoint - Cartersville, Georgia
(2022-10 - 2025-02)
- Resolved employee conflicts and addressed workplace concerns to maintain a productive and collaborative team environment.
- Analyzed operational metrics and implemented process improvements that reduced peak-hour wait times by 45 seconds.
- Developed and managed an inventory tracking system to improve accountability and operational efficiency.
- Earned three rapid promotions to Assistant Manager within 21 months, overseeing daily front-of-house operations and team conflict resolution.
Receptionist - Palazzo Nail Spa - Cartersville, Georgia
(2021-03 - 2022-10)
- Processed point-of-sale transactions and accurately reconciled daily cash and credit receipts for up to 50+ daily clients.
