Property Manager (Tax Credit Community) - Core Management Group
(2020-05)
- Oversee daily operations of a tax credit apartment community while ensuring compliance with LIHTC and Fair Housing regulations.
- Supervise leasing staff, maintenance personnel, and office operations to maintain high performance standards.
- Manage occupancy goals through marketing initiatives, resident retention, and leasing strategies.
- Review and approve resident applications, certifications, recertifications, and lease renewals for compliance with tax credit requirements.
- Prepare annual budgets, monitor operating expenses, and maintain financial performance.
- Process rent collections, delinquency reports, payment plans, and legal notices.
- Coordinate property inspections and ensure compliance with local, state, and federal housing regulations.
- Respond promptly to resident concerns and resolve escalated issues professionally.
- Maintain accurate resident files, reports, and financial records using ResMan and Yardi software.
- Coordinate capital improvement projects and vendor relationships while ensuring quality service.
Assistant Property Manager - American Capital Properties
(2018-06 - 2020-05)
- Assisted the Property Manager with the daily operations of a multifamily apartment community.
- Collected rent payments, posted deposits, and managed delinquent accounts.
- Processed lease renewals, move-ins, move-outs, and resident transfers.
- Assisted with budget preparation, accounts payable, and financial reporting.
- Maintained resident files and ensured compliance with company policies and Fair Housing regulations.
- Addressed resident concerns and resolved customer service issues in a timely manner.
- Assisted with occupancy management and leasing efforts to achieve property goals.
- Coordinated maintenance requests and monitored work order completion.
- Conducted property inspections to maintain curb appeal and community standards.
- Assisted with employee scheduling, vendor coordination, and office management duties.
Leasing Consultant - Allen Harrison / Internacional Realty
(2016-05 - 2018-06)
- Conducted apartment tours and assisted prospective residents throughout the leasing process.
- Processed rental applications, lease agreements, and security deposits.
- Maintained model apartments and ensured community curb appeal.
- Stay informed on rental rates, amenities, and market conditions.
- Built relationships with apartment locator services and local businesses.
- Conducted outreach marketing and resident retention activities.
- Maintained resident files and leasing documentation.
- Assisted with rent collections and delinquency follow-up.
- Delivered exceptional customer service to residents and prospective tenants.
Pharmacy Retail Customer Service Representative - APAC - Humble, TX
(2014-12 - 2015-08)
- Responded to high-volume customer inquiries via phone and written correspondence.
- Utilized internal systems to document customer interactions and resolve issues.
- Maintained exceptional customer service while adhering to company procedures.
Customer Service Representative - General Dynamics Information Technology - Houston, TX
(2013-09 - 2014-04)
- Handled customer inquiries through phone and written communication.
- Resolved escalated customer concerns while maintaining quality standards.
- Documented customer interactions and participated in departmental projects.
Customer Service Specialist - Office Depot - Baytown, TX
(2012-05 - 2013-09)
- Delivered outstanding customer service and resolved escalated customer concerns.
- Increased sales through product recommendations and customer engagement.
- Assisted with merchandising, inventory, and store presentation.
Leasing Consultant - Stonelake Apartment Homes - Elk Grove, CA
(2007-08 - 2008-07)
- Showed apartment homes and assisted prospective residents with leasing.
- Processed leasing paperwork and maintained resident records.
- Utilized Yardi software for leasing and property management functions.
- Assisted with administrative and office operations.
Nurse Assistant - Remington Park Assisted Living - Baytown, TX
(2006-06 - 2007-07)
- Assisted residents with daily living activities and medication administration.
- Coordinated appointments with physicians and communicated with families and healthcare providers.
- Served as shift leader and completed administrative documentation.
Hostess - Antonio's Italian Grill - Baytown, TX
(2005-09 - 2006-05)
- Provided excellent customer service while greeting and seating guests.
- Assisted restaurant staff to ensure efficient operations.
