Tijelino Bravo

I am an Innovative IT/OT Service Manager working in different Industries. My expertise lies in streamlining operational processes, managing cross-functional teams, and increasing efficiency within organizations.

In my last job, I led the team to increase service availability and stability throughout process automation, Incident/problem solving, eliminating toil, leading and coaching team to collaborate in the problem-solving process. (Site Reliability Engineers)

I Successfully aligned technology objectives with corporate strategy creating and sharing a common Vision to the team where everyone understands their contribution as an Individual and as part of an extended team to provide sustained solution to our customers and market.

I’m looking for new opportunities where I can leverage skills to drive similar results and make a meaningful impact

Independent IT Consultant (Jul 2024 – Now)Provided executive-level advisory services on IT strategy, IT Outsourcing projects, vendor selection, process automation and Critical infrastructure, deployment, and management with a focus on both traditional and cloud landscapes

Time to Travel and see Family (Jan 2024 – Jun 2024)

JPMorgan Chase & Co / Houston, TX

Executive Director, Infrastructure Management and Process Stability 

Apr 2021 - Nov 2023

• Managed the stability and capacity of an automatic virtual machine configuration process as part of the Global Technology organization, serving multiple internal and external-facing global lines of business building up to 2100 virtual machines per month meeting business increasing demand.
• Implemented an Incident and Problem Management process, automated existing processes, reduced repetitive failures and toil by 20% to improved process stability, increase volume by 3% and cycle time up to 50%.
• Maintained volume and brokerage time within SLAs during capacity restraints through automation for early detection of capacity issues to be resolved with cross functional team according to business priorities.

Net Ready Solutions / Bogota, Colombia

IT Transformation and Change Management Consultant 

Jan 2019 - Nov 2019

Net Ready is an IT Services Outsourcing, Maned Services and Consulting firm, with operations in LATAM and the Caribbean.

• Advised on the design of a digital and cultural transformation strategy and road map with multiple simultaneous projects, to support the modernization of IT business processes for clients in the Tech, Finance and Healthcare verticals; identified KPIs, IT services to be outsourced, IT staff to re-allocate to the project, and key stakeholders in different interest groups to enable as project champions.
• Coached the C-suite and senior stakeholders as part of the cultural transformation program. 

Banco Davivienda / Bogota, Colombia

IT Transformation and Outsourcing Consultant 

Apr 2017 - May 2018

Banco Davivienda, is the second largest Bank in Colombia with affiliates in Honduras, Costa Rica, Salvador, Panama.

• As part of the business & digital transformation strategy, designed and initiated the implementation of three information technology outsourcing projects simultaneously for a Cyber Defense Center, a Network Operations Center and Data Center Operation.

Frontera Energy | Bogota, Colombia

Enterprise Automation and IT Manager 

Sep 2011 - Jan 2017

Previously, Pacific Rubi ales E&P Corporation was the second-largest Exploration and Production company in Colombia, with an approximate net production of 300K oil barrels daily

• Consolidated the number of applications and licenses in use decreasing support and maintenance costs by 40% and optimizing infrastructure using the market’s best practices. Streamlined key processes of the E&P value chain through the integration of areas of information technology and operation technology organizations, reducing IT operations, oil pipeline and field maintenance costs by $2.8M yearly.
• Transformed business’ decision-making process by implementing artificial intelligence (AI) and machine learning by integrating operation and business data, generating insights that contributed to improve Reservoir Recovery and increasing production by 200 barrels per day by predicting events that interfere with operations.

Dayco Telecom C.A. / Caracas, Venezuela

Vice-President of Operations and Services 

May 2002 - Mar 2011

Dayco was the second largest Data Center Managed Service provider in Venezuela with 650 enterprise clients.

• Overhauled the service offering strategy and integrated infrastructure architecture to change the focus from a data center hosting facility to a managed services provider. Orchestrated the alignment of the Service Delivery organization Service objectives with new business strategy, reducing space utilization by 35% and ramping revenues up to 60% for four consecutive years.

INTESA/SAIC | Caracas, Venezuela

Vice-President of Outsourcing Solutions 

Jul 1998 - Jan 2002

INTESA (majority-owned by SAIC) provided Information Technology services to Petroleum de Venezuela (PDVSA). Under a Outsourcing Solutions organization with 850 professional employees and 400 contractors reporting to this role, an annual budget of $150MM and $330M overall revenue. Intesa was the largest technology company in LA.

• Established a new service model to optimize and integrate IT processes across different business units as well as proactive service monitors and highly automated operations to prevent service outages, reducing costs by 24%, increased customer satisfaction to 88%. 
• Led PDVSA’s (Venezuela’s state-owned oil & gas corporation) data centers consolidation from 23 to 3 by successfully negotiating with applications owners in multiple business divisions, improving 20% application performance, reducing data center infrastructure, database, application and telecom costs by up to $13M/year.

Have Additional Operation Technology (SCADA, DCS), Instrumentation (IoT) and Telecommunication Experience on former responsibilities in oil & gas and utilities sectors

Florida Institute of Technology - Melbourne, FL (Master of Science / Engineering Management)

Worcester Polytechnic Institute - Worcester, MA (Bachelor of Science / Electrical Engineering)

Educational Program for Executives – Harvard Business School – Cambridge, MA

Language (Fluent in English and Spanish)