Dynamic fixed operations leader with nearly 27 years of management experience in highly competitive automotive service environments
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Dynamic fixed operations leader with nearly 27 years of management experience in highly competitive automotive service environments. Adept at directing staffing, streamlining processes, and driving consistent revenue and operational improvements. Recognized for assembling high-performing teams and implementing innovative solutions—such as an assembly-line process for body shop repairs and optimized controls for chemical waste reduction—that have delivered substantial results.
Fixed Operations Platform Director (Parts & Service) at Southern Automotive Group (2022-01 – 2025-01)
Directed operations for 16 franchised service and parts departments, overseeing critical functions in both parts and service divisions.
Parts and Service Director at Peter Boulware Toyota (2021-10 – 2022-10)
Led integrated parts and service operations, ensuring optimal staffing, process adherence, and customer satisfaction within a highly competitive market.
Service & Parts Director at Kelly Automotive Group (2017-05 – 2021-07)
Oversaw service and parts operations for multiple brands including Toyota, Hyundai, Chrysler, Jeep, Dodge, and Ram.
Service Director at Johnson Automotive Group (2014-03 – 2017-05)
Provided leadership across service operations for Hyundai, Subaru, and Maserati, maintaining high performance standards in a multi-brand environment.
Service Director at North Hills Toyota (2010-01 – 2014-02)
Managed the service department with a focus on operational excellence and customer satisfaction, implementing best practices to improve productivity.
Service Director at Bobby Rahal BMW (2007-12 – 2010-01)
Guided the service division through challenging market conditions, establishing a reputation for excellence in luxury automotive service.
High School Diploma – Berea High School (1983-01)
– Cuyahoga Community College
