Independent contractor at Uber/Shypt/Doordash (2024-03 – 2026-01)
- Provided timely and accurate delivery of food, groceries, and retail items
- Managed multiple orders simultaneously, optimizing routes to ensure on-time deliveries
- Communicated effectively with customers regarding order status and delivery updates
- Handled secure payment processes and verified order accuracy before delivery
- Adapted quickly to changing schedules, peak demand periods, and varying customer needs
- Ensured safe driving practices and compliance with all traffic and company guidelines
- Utilized mobile apps and GPS systems efficiently to track, update, and complete deliveries
Cashier at Chevron (2025-03 – 2025-08)
- Processed customer transactions accurately and efficiently, including cash and credit payments
- Delivered friendly and professional customer service in a fast-paced retail environment
- Maintained a clean, organized store, including shelves, displays, and checkout area
- Monitored fuel pump activity and assisted customers with fuel purchases as needed
- Handled customer inquiries and complaints with professionalism and problem-solving skills
- Followed safety and security procedures, including loss prevention and incident reporting
- Assisted with inventory management, restocking, and receiving deliveries
Member Services Specialist at AAA Insurance (2024-11 – 2025-07)
- Assisted members with inquiries, policy information, billing questions, and service requests
- Processed payments, account updates, membership renewals, and policy changes
- Educated members on insurance products, roadside assistance services, and membership benefits
- Handled high-volume inbound calls while maintaining strong attention to detail
- Maintained accurate customer records and documentation in company systems
- Collaborated with team members to resolve complex customer issues and service requests
- Demonstrated strong problem-solving and multitasking abilities in a fast-paced environment
Customer Service Representative at British Swim School of Bay Area (2024-03 – 2024-10)
- Assisted customers with class registration, scheduling, account updates, and program inquiries
- Provided friendly and professional customer service to parents, students, and prospective clients
- Responded to phone calls, emails, and in-person inquiries in a timely and courteous manner
- Processed payments, maintained accurate customer records, and managed scheduling systems
- Coordinated class information and communicated program updates, policies, and promotions
- Supported daily front desk operations in a fast-paced and family-oriented environment
- Collaborated with instructors and management to ensure smooth day-to-day operations
Baker at Crumbl Cookie (2023-01 – 2024-02)
- Prepared and baked cookies according to company recipes, quality standards, and food safety guidelines
- Measured, mixed, and portioned ingredients accurately to ensure product consistency and quality
- Decorated and packaged cookies while maintaining presentation standards and attention to detail
- Operated kitchen equipment safely and efficiently in a fast-paced production environment
- Maintained cleanliness and sanitation of workstations, kitchen areas, and baking equipment
- Assisted with inventory management, ingredient preparation, and restocking supplies as needed
- Provided friendly customer service when assisting with orders, pickups, and inquiries
Cashier at Vallejo Five Star Burger (2022-07 – 2023-01)
- Processed customer orders and payments accurately using cash registers
- Delivered friendly and efficient customer service in a fast-paced restaurant environment
- Maintained cleanliness and organization of the front counter, dining area, and beverage stations
- Prepared and packaged food orders accurately for dine-in, takeout, and delivery customers
- Balanced cash drawer and completed end-of-shift cash reconciliation procedures
- Collaborated with kitchen staff and team members to ensure timely and accurate order fulfillment
- Restocked supplies, condiments, and packaging materials to support daily operations
