Timothy Gaines

Strategic and results-driven technology professional with 6+ years of experience leading product operations, AI governance, technical solution delivery, and cross-functional business transformation initiatives within enterprise environments. Proven ability to bridge business needs with technology by leveraging data analytics, artificial intelligence, Agile methodologies, and stakeholder collaboration to deliver scalable, compliant, and customer-focused solutions. Brings 3+ years of experience supporting AI governance, AI implementation, prompt engineering, and regulatory compliance, combined with a strong background in product management, technical consulting, and operational excellence.

Skilled in SQL, Power BI, Tableau, Salesforce, and AI-enabled technologies, with a demonstrated track record of optimizing business processes, improving operational performance, and driving measurable business outcomes.

Senior A.I Compliance Analyst - AT&T - Dallas, TX

(2025-01)

Lead the operational delivery of high-priority third-party AI onboarding engagements, including OpenAI and Copilot, while ensuring compliance, configuration, and cross-functional coordination.

• Collect and analyze data related to compliance activities; provide expert recommendations to resolve complex compliance issues and enhance compliance processes.
• Conducted thorough investigations over customer care operations to address potential violations of regulations, resulting in reduced penalties and fines.
• Collaborate with internal and external stakeholders in order to stay current on changes in laws and regulations to keep compliance programs up to date.
• Build A.I agents to regulate integrity and compliance violations for third party call centers.
• Serve as the first point of contact for legal and compliance lead requests related to AI experimentation, pilots, and deployments, triaging work and escalating violations appropriately.

Senior Sales System Engineer - AT&T - Dallas, TX

(2023-03 - 2024-12)

Serve as a subject matter expert, providing technical guidance and consultation to direct sales teams and customers on the design, customization, and implementation of complex technical products and services.

• Lead the design, development, and implementation of advanced sales solutions, continuously identifying and implementing process enhancements in collaboration with product architects and the development community.
• Manage deployment projects, align technical solutions with business goals, and lead technical discussions in client meetings.
• Design solutions, support sales presentations, create prototypes, maintain product knowledge, and document systems and processes.

B2B Sales Executive Fiber - AT&T - Dallas, TX

(2022-07 - 2023-03)

Identified customer needs and recommended products and services including wireless, internet, cloud, cybersecurity, mobility, and networking solutions.

• Conducted consultative sales presentations and product demonstrations for business decision-makers and executive stakeholders.
• Maintained accurate sales forecasts, pipeline management, and customer records using CRM systems.
• Consistently exceeded monthly and quarterly sales quotas through strategic account management and relationship building.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.

Associate Product Innovation - Curaleaf - Akron, OH

(2020-09 - 2021-11)

Lead market expansion projects throughout the entirety of the product launch process, inclusive of launch timelines, risk assessments and reporting of performance metrics.

• Collaborate with Brand and Regional Marketing teams to drive clarity on timelines and deliverables, enabling smooth and successful product launches.
• Manage all packaging workflows through our internal quality control system.
• Work directly with our production sites to ensure operational readiness ahead of launch.

Product Owner Intern - RVshare - Akron, OH

(2019-04 - 2019-12)

Serve as the voice of the customer, providing subject matter expertise on marketing technology platforms, CX solutions, billing systems, and user experience.

• Lead technical projects using agile methodology, including planning, execution, use of standard agile tools, Epic creation, and User Story Development.
• Define strategy, technical roadmap, and business cases for rapid delivery of new applications and enhancements, including products, pricing, offers, and, promotions.
• Collaborated with cross-functional teams to develop and enhance user experience for the RvShare mobile app.

BBA - Sales Management - University of Akron

BBA - Marketing Management - University of Akron

Minor - Computer Science - University of Akron