Business/Quality Assurance Analyst Lead
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Business/Quality Assurance Lead Analyst with 15+ years' experience in the Financial/Ecommerce/Cybersecurity IT sector. I have experience writing EPICS/Features/User stories/Business Requirements/Use Cases in Agile/Waterfall Environment. I worked with Developers/Database Admins/QA Analyst/Business Stakeholders to help facilitate requirement sessions.
I also have experience authoring Test Plans/Scenarios/Cases in test management software such as Jira/Azure Dev ops/HP Quality Center/Q Test/Excel. I've also acted as Test Lead on large scale enterprise software within in Java/C#/.NET/SaaS/Snowflake/Power BI frameworks.
Business Analyst/Test Lead at TEKsystems (Contractor)/Caterpillar (2024-12 – 2026-08)
Lead Business Stakeholders meetings to gather requirements to build/upgrade Cybersecurity Dashboards. Created EPICs/Features/User Stories based on EPICs and end user client interviews. Created process mapping documents for ServiceNow Integrations (BitSight/Third Party Vendor Management, Issue Management) flows. Lead a team of 4-5 testers by authoring test plans so they can create scenarios/test cases to test Snowflake (SQL Dimension/Fact/View tables) and Power BI Dashboards.
Senior QA Analyst at TEKsystems (Contractor)/Great America (2021-11 – 2024-08)
Worked with SME/Business Stakeholders to create Features/User Stories based on EPICs and end user client interviews. Created process mapping documents and User Interface mockups for several migration projects (converting legacy mainframe platforms over to Salesforce/Web based/Cloud platforms).
Plans and Test scenarios for multiple website and mobile applications. Execute test scripts using Q Test/Jira. Update task and user stories in ServiceNow/Jira. Test mobile applications using Apple and Android Tablets/Mobile Phones.
Postman and SQL Server for backend database testing. Salesforce/Case Management Testing.
Senior/Lead QA Analyst at Savana Inc (2021-04 – 2021-10)
Lead the Manual/Automation testing efforts for Savana Sprint Teams. Review test scripts written by Junior/Mid/Senior Level QA Testers. Provide mentorship to testers regarding their test scripts and issues within the sprint team they are assigned to. Create regression test reports for each sprint and present the results to upper management.
Senior QA Analyst at Ettain Group (Contractor)/Bank of America (2019-10 – 2021-02)
Primary responsibility was to convert sprint stories into executable test cases and to execute them within an agile framework. After user acceptance testing phase began, I utilized knowledge gained during the bi weekly sprint cycles to run functional base scripts as well as drafting and executing regression scripts.
Production Incident/ QA Analyst at Entech (Contractor)/Barclays Bank of Delaware (2017-10 – 2019-10)
Handle all production related incidents that come in for all Barclay Bank internal and external websites/mobile applications. I also write and execute test cases for upcoming releases for frontend websites and mobile applications. Wrote release notes for upcoming release cycles.
QA Analyst (Backend) at DISYS (Contractor)/American Board of Internal Medicine (2017-08 – 2017-10)
Wrote and executed test cases for the ABIM exam registration platform. Authored and executed complex queries using SQL Server Databases. Authored and executed web services using postman. Update user story entrance/exit criteria.
Business/QA Analyst at TEKsystems (Contractor)/SEI Investments (2015-11 – 2017-06)
As a part of the Advisor Market, I was responsible writing user stories derived from Feature level documents. Meet with developers to make sure that they developed the code to the specifications described in the user story. I broke down features (high level BRDs) into user stories and schedule their development and testing for each sprint every release cycle.
I was also involved in QA Testing phase on desktops and mobile browsers. I tested web services and log files to verify that the responses from the services call were rendered appropriately. Also, I utilized SQL server to check for data to use for testing purposes.
UAT Engineer I at QVC (2013-11 – 2015-11)
Business Analyst II/ UAT Coordinator at RR Donnelley (Contractor) (2012-11 – 2013-11)
QA Analyst at ING Direct/Capital One (Contractor) (2012-09 – 2012-10)
QA Analyst at Capgemini/Bank of America/Promontory (2011-06 – 2012-06)
BS in Economics – University of Delaware (2006-08 – 2010-12)
