Timothy Zerbini (Tim)

Analyst with a strong IT background and IT degrees from Penn State. Recently completed a six-month Cybersecurity Boot Camp from University of Richmond. An effective problem solver who brings both technical aptitude and enthusiasm to the workplace.

Technical Analyst on Pennsylvania Keystone Login Team - Randstad USA - Mechanicsburg, PA

(2020-03)

• Provided first-line technical support for Keystone Login, assisting users with account creation, password resets, and locked account recovery.
• Diagnosed and resolved login errors, guiding users through troubleshooting steps while maintaining security and identity verification standards.
• Logged and tracked incidents in the ticketing system for compliance and reporting.
• Escalated complex technical issues to higher-level support teams and coordinated with state agencies to resolve application-specific problems.
• Delivered excellent customer service via phone and email.

Cyber Security Bootcamp Certificate - Cyber Security - University of Richmond (2023-12)

Bachelor of Science - Information Sciences and Technology - The Pennsylvania State University, Mont Alto (2019-12)

Associate of Science - Information Sciences and Technology - The Pennsylvania State University, Mont Alto (2017-12)