Lead Customer Service Associate at CIRCLE K (2023-08 – Present)
- Led a team of customer service associates to enhance service delivery and client satisfaction.
- Developed training materials and conducted workshops to improve team performance and knowledge retention.
- Collaborated with cross-functional teams to resolve complex customer issues effectively and efficiently.
- Fostered a positive work environment by promoting teamwork, communication, and professional development among staff.
- Handled difficult conversations with customers in a calm and diplomatic way while maintaining professionalism at all times.
- Trained new team members on best practices for responding to customers' needs in a professional manner.
- Cross-trained to provide backup for other customer service representatives out due to illness or vacation.
- Assisted management in setting expectations for sales, customer service and community involvement
Manufacturing tech for pentagon technologies Mesa Arizona processing parts in chemical processes in clean room environment
Manufacturing Technician at INTEL CORPORATION (2019-08 – 2025-09)
- Operated and maintained complex manufacturing equipment to ensure optimal production efficiency and quality.
- Collaborated with cross-functional teams to troubleshoot issues and implement process improvements.
- Trained new technicians on safety protocols and operational procedures to enhance team performance.
- Monitored production processes to identify deviations and implemented corrective actions promptly.
- Trained new employees on machine operation, safety procedures and work instructions.
- Collaborated with leads, managers, and co-workers to meet production schedules.
- Informed supervisor of situations detrimental to production, quality, or safety goals.
- Provided advice and training to other technicians.
Manufacturing Technician at US TECH TEMP AGENCY (INTEL) (2017-05 – 2019-05)
Responsibilities include operations, equipments, and process of semi conductor wafers. Collected and evaluated operating data to conduct on-line equipment adjustments and ensure process optimization in dry area.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Implemented safety protocols to uphold a secure working environment for all personnel.
- Assisted in training new technicians on operational procedures and safety guidelines.
- Conducted quality inspections on products to ensure compliance with industry standards.
Manufacturing Technician at US TECH TEMP AGENCY (INTEL) (2015-12 – 2016-07)
Operated complex manufacturing equipment to produce high-quality semiconductor products efficiently.
- Responsible for clean room Foup Wash, Bagging, shipping, and training
Manufacturing Technician at US TECH TEMP AGENCY (INTEL) (2014-07 – 2015-12)
Operated advanced manufacturing equipment to produce high-quality semiconductor components efficiently.
- Responsibilities include Foup Wash, Bagging, shipping, training and chemical deliveries
- Conducted quality inspections and maintained accurate records to ensure compliance with industry standards.
Manufacturing Technician at COLLABERA TEMP AGENCY (INTEL) (2012-05 – 2013-11)
- Responsibilities include Clean room Foup wash and deliveries
Manufacturing Technician at VWR TEMP AGENCY (INTEL) (2010-07 – 2011-12)
Operated and maintained manufacturing equipment to optimize production efficiency and minimize downtime.
- Conducted routine inspections to identify equipment malfunctions and executed timely repairs as needed.
- Trained new technicians on safety protocols and operational procedures to promote a safe work environment.
- Oversaw training for Auto-bagging and shipment, foup wash and chemical delivery
