Tina Kreiner

Inspiring leader with extensive experience in all retail related industries and 20+ years in management positions. I have a team-oriented mentality, highly organized, proactive, and punctual. Skilled at establishing long-term client relationships through knowledgeable support and consistent service. I look forward to new a challenge With a successful team

Retail Management - Cato Corporation - Hendersonville, TN

(2012-08 - 2021-06)

• Was in charge of supervising and the training of hundreds of employees in effective selling techniques.
• Oversaw revenue strategies, sales, and customer engagement tactics, resulting in a 40% increase in client base.
• Dealt with all customer service issues courteously and in accordance with company policies.
• Implemented strategies to improve customer service, company or brand visibility, and the product and service provided on a continuous basis.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Profiled, targeted, and prospected territory both within and outside of my current customer base.
• Oversaw inventory purchases and sales contracts to keep records current and compliant.
• Set performance benchmarks for customer service, cost control, revenue and profits while recruiting, hiring, and training a high-performing sales and support team.
• Was in charge of sales transactions with positive annual revenue stream

Marketing Manager - Younkers Department Store - Fort Gratiot Township, MI

(2000-01 - 2011-05)

• Created brand messaging, collateral materials, customer events, promotional strategies, and product commercialization for the company.
• Transformed company website and social media platforms to better engage customers and promote sales.
• Created innovative and targeted collateral to support overall branding objectives.
• Met and exceeded my objectives by maintaining relationships with both customers and vendors.
• Planned and implemented innovative strategies to meet goals and increase long-term profitability.
• Gave presentations to senior executives on monthly projections, product launches, and other marketing plans.
• Keep track of how well the goals and policies are being met.

Associate of Arts - Business Management - St. Clair County Community College (1992)

High School Diploma - Deckerville Community High School (1989)